Executive Customer acquisition

2 weeks ago

Gurugram, India Skill Ventory Full time

Roles and Responsibilities Responsibilities: 1. Sales Strategy and Execution: - Develop comprehensive sales strategies and plans to drive the sales of three wheelers and two wheelers to B2B and B2C customers. - Identify potential market segments and target customers, and devise strategies to penetrate these markets effectively. - Monitor market trends, competitor activities, and customer preferences to identify new opportunities and stay ahead of the competition. - Drive the sales team to achieve monthly, quarterly, and annual sales targets. 2. Customer Relationship Management: - Build and maintain strong relationships with key B2B and B2C customers, and ensure their satisfaction throughout the sales and service process. - Collaborate with the marketing team to develop effective customer acquisition and retention strategies. - Address customer queries, concerns, and complaints promptly and professionally, ensuring high levels of customer satisfaction. - Develop and implement customer-focused initiatives, such as loyalty programs and after- sales services, to enhance customer loyalty and repeat business. 3. Service Operations: - Oversee the service operations for three wheelers and two wheelers, ensuring timely and quality servicing of vehicles. - Collaborate with the service team to ensure efficient workshop operations, proper inventory management, and adherence to service standards. - Monitor service metrics, such as customer satisfaction ratings, service turnaround time, and service quality, and take corrective actions as needed. - Stay updated with the latest technological advancements, service techniques, and industry best practices, and implement them to improve service efficiency and customer experience. Requirements: 1. Bachelor's degree in Engineering/Business administration, marketing, or a related field. 2. Proven experience in sales and service management within the automotive industry, preferably with three wheelers and two wheelers. 3. Strong leadership and team management skills, with the ability to inspire and motivate a sales team. 4. Excellent communication, negotiation, and interpersonal skills. 5. Results-oriented mindset with a proven track record of achieving sales targets and driving business growth. 6. In-depth knowledge of the B2B and B2C sales processes and customer relationship management. 7. Familiarity with automotive service operations and industry-specific regulations. 8. Proficiency in using CRM software and other sales and service management tools. 9. Ability to adapt to a fast-paced, ever-changing work environment.

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