Hiring Sr. Customer Support – Billing Voice Kolkata
2 days ago
Job Opening: Senior Customer Support Representative (International Billing Voice)
Salary: Up to ₹ LPA
Work Mode: Office (Both-side cab provided)
Shift: Rotational | Week Off: 2 rotational days
Role Overview
We are hiring for a Senior Customer Support Representative with mandatory experience in International Billing Voice Process. The role involves handling calls/chats from global clients, ensuring accurate billing support, and delivering a professional customer experience.
Key Responsibilities
Handle international billing voice calls and chats across different time zones.
Provide prompt, positive, and professional responses to global clients.
Resolve billing-related queries with accuracy.
Demonstrate strong customer service principles and practices.
Adapt to rotational shifts and dynamic work requirements.
Requirements
Minimum 1+ year of experience in International Billing Voice Process (mandatory).
Excellent communication skills in English (verbal & written).
Good technical knowledge and problem-solving ability.
Qualification: Undergraduate / Graduate / Postgraduate.
Strong interpersonal skills and flexibility to work in a global support environment.
Benefits
Both-side cab facility.Work with a captive unit.
Internal Job Postings (IJP) for growth across different roles and business units.
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