Sr Quality Analyst//international Bpo//voice Process
2 weeks ago
Leading BPO in Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7 QC tools CTC Upto 6.5 LPAUS SHIFTSLooking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICEEducation- Graduate / Under Graduate Experience required-2years + Experience as a Quality Analyst in International Voice Process in International BPOStrongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools andtechnologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities-Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123
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Kolkata, West Bengal, India Hiresquad Resources Full timeLeading BPO in Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICE Education- Graduate / Under Graduate Experience...
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Process Trainer//International BPO
3 weeks ago
Kolkata, West Bengal, India Hiresquad Resources Full timeMNC in KolkataHiring For Process TrainerInternational Voice ProcessINTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORYRequire Excellent communication skills.CTC UPTO 6.5LPA Based on Experience and Last CTCProcess TrainerEligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice ProcessExperience in giving...
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Process Trainer//International BPO
3 weeks ago
Kolkata, West Bengal, India Hiresquad Resources Full timeMNC in Kolkata Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 6.5LPA Based on Experience and Last CTC Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process ...
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Process Trainer//International BPO
2 weeks ago
Kolkata, West Bengal, India Hiresquad Resources Full timeMNC in KolkataHiring For Process TrainerInternational Voice ProcessINTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORYRequire Excellent communication skills.CTC UPTO 6.5LPA Based on Experience and Last CTCProcess TrainerEligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice ProcessExperience in giving...
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Trainer– Inbound Voice Process
2 days ago
Kolkata, West Bengal, India 2COMS Full timeAbout the Company A Fortune 500 global leader in technology services and digital business solutions this company delivers comprehensive Business Process Services BPS and IT-enabled solutions With a worldwide presence it serves diverse industries including banking healthcare retail manufacturing and communications The firm s expertise spans a...
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Kolkata, West Bengal, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000Quality Transformation LeaderWe seek an experienced Quality Transformation Leader to drive excellence in quality standards within a leading BPO organization. This senior role demands robust quality management skills and expertise in international voice processes.Key responsibilities include:Developing and implementing strategies for continuous improvement of...
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BPO Assistant manager Quality
2 weeks ago
Kolkata, West Bengal, India Selectica International Solutions Full timeJob DescriptionThe BPO Assistant Manager Quality will be responsible for overseeing the quality assurance processes within the BPO team, ensuring that service levels are met and exceeded. This role requires a strong focus on continuous improvement and the ability to effectively manage a team.Responsibilities- Monitor and evaluate call quality and customer...
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BPO Executive
12 hours ago
Kolkata, West Bengal, India Aiba Technologies Full timePosition Overview We are looking for energetic, customer-focused, and result-driven BPO Executive to handle domestic and international voice/non-voice processes. The ideal candidate will be responsible for interacting with customers, solving queries, providing solutions, and delivering excellent customer service. This role requires strong communication...
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Voice Operations Trainer
2 days ago
Kolkata, West Bengal, India beBeeTrainer Full time ₹ 90,00,000 - ₹ 1,20,00,000Job Description:About Us:We are a global technology services and digital business solutions provider.We deliver comprehensive Business Process Services (BPS) and IT-enabled solutions.About the Role:Key ResponsibilitiesDevelop and deliver training content for new hires and tenured employees on international inbound voice processes.Act as Subject Matter...
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us call center quality analyst
3 weeks ago
Kolkata, West Bengal, India Bello Vista Technologies Pvt. Ltd. Full timeTITLE: CALL CENTER QUALITY ANALYST FOR US PROCESS (STRICTLY NIGHT SHIFT ONLY) FRESHERS / STUDENTS DO NOT APPLY THIS IS NOT IT / SOFTWARE QUALITY ANALYST POSITION. THIS IS PURELY INTERNATIONAL CALL CENTER QA POSITION. DO NOT APPLY IF YOUR CURRENT CTC IS ABOVE 2.5 LPA. CTC ON OFFER: MAXIMUM 20% HIKE ON YOUR CURRENT CTC. ONLY FOR EXCEPTIONAL CASES...
