Operations Manager

3 days ago

Mumbai, India Black & Grey HR Full time

Job Description

Black & Grey HR is partnering with a leading provider of precision machinery solutions designed for the jewelry manufacturing industry. Renowned for their technical innovation, customer-centricity, and operational excellence, the company is looking to hire a dynamic Operations Manager to drive seamless business operations and enable sustainable growth.
The Operations Manager will be responsible for streamlining, managing, and optimizing day-to-day operations across multiple functions, including Purchasing, Inventory, Service, HR, and IT/ERP (Zoho). The ideal candidate will bring a process-driven mindset, strong leadership skills, and the ability to translate operational efficiency into business success.
Key Responsibilities:
- Strategic Operational Management: Oversee and direct daily operations to ensure alignment with organizational objectives while maintaining cost-effectiveness and efficiency.
- Process Optimization & Automation: Identify operational bottlenecks, introduce best practices, leverage automation, and drive continuous improvement initiatives to enhance productivity.
- Team Leadership & Development: Lead, mentor, and inspire cross-functional teams, fostering a culture of accountability, collaboration, and high performance.
- Resource & Capacity Planning: Manage workforce allocation, inventory levels, and system infrastructure to support business expansion and operational demands.
- Compliance & Risk Management: Ensure strict adherence to regulatory standards, internal policies, and risk mitigation frameworks to safeguard the company’s operations.
- Cross-functional Collaboration: Partner with Purchase, Inventory, Service, HR, Finance, and IT teams to ensure smooth workflows, effective problem resolution, and unified objectives.
- Performance Measurement & Reporting: Develop KPIs, dashboards, and MIS reports to monitor operational performance and provide actionable insights to senior management.
- Customer Experience Enhancement: Work closely with service teams to improve turnaround times, quality of delivery, and overall client satisfaction.

Requirements

- Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field (MBA preferred).
- 8–12 years of progressive experience in operations management, ideally within trading, distribution, or machinery-related industries.
- Hands-on experience managing multi-department operations and implementing ERP-driven workflows.
- Proven ability to lead and manage multi-functional teams effectively.
- Expertise in procurement, inventory control, service operations, HR processes, and ERP systems (preferably Zoho ERP).
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, stakeholder management, and negotiation abilities.
- Adept at driving process standardization, cost optimization, and business scalability.

Benefits

- Attractive Salary + Benefits

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