Guest Relations Manager-Reputed Tours

2 weeks ago

Ahmedabad, India Seven Consultancy Full time

JOB DETAILS 1.Provide upscale guest service experiences for clients throughout their stay2.Ensure clients are properly greeted upon their arrival 3.Monitor daily bookings and ensure assigned rooms are prepared prior to check-in 4.Coordinate luggage collection and storage 5.Oversee check-in and check-out procedures, including reservations and financial transactions 6.Promptly address guests’ requests, like in-room dining 7.Actively listen to and resolve complaints 8.Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services 9.Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns 10.Inform clients of our hotel services, including breakfast and dining options 11.Promote all hotel amenities, conveniences and programs offered 12.Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures 13.Appraise team’s performance and produce regular reports 14.Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience 15.Examine daily duties, assign tasks and check on progress 16.Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings 17.Recommend local tourist spots, including places to dine, shop and sight-see 18.Establish friendly relationships with regular hotel clients FUNCTIONAL AREA Travel Studies,communication, communication skills, co-ordination skills, co-ordination, Guest feedback, Guests, resolve issues, Guest Relations, Guest Relations team, pre tour, tour, tours & travels, travelling, travel, travel arrangements, tours & travels industry, jobs in tours & travels industry, tours & travels industry jobs, tours & travels jobs for freshers, handling guests, travel company, picninc, getaways, vacation, vacation tours, group tours, personalised tours, Indian tours & travels, India tours & travels, tours & travels industry India, foreign tours, Tours & Travel Industry recruitment agency in Ahmedabad, Tours & Travel Industry Placement consultant in Ahmedabad, Tours & Travel Industry recruitment agency in Gujarat, Tours & Travel Industry Placement consultant in Gujarat, Tours & Travel Industry recruitment agency in India, Tours & Travel Industry Placement consultant in India, hr consultancy in Ahmedabad, best hr consultancy in Ahmedabad, top hr consultancy in Ahmedabad, hr consultancy in India, best hr consultancy in India, top hr consultancy in India. Apply Now

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