Senior Client Relation Manager

2 weeks ago

Mumbai, Maharashtra, India Placement Mumbai Full time
Title

Senior Client Relation Manager

Posted On 22 Mar 2525 Description Skills: Communication skills, Client handling,
Qualification: Any graduate
Work Hours: 10am to 7pm
Salary: 20000 to 25000
Experience Required: 1 to 3 yrs
Industry: any industry
Details:

ob Summary: The Client Relations Manager is responsible for building

and maintaining strong relationships with clients, ensuring their

satisfaction, and addressing their concerns. This role involves

liaising between clients and the company, understanding client needs,

and ensuring that services or products meet their expectations.

Key Responsibilities:
1) Served as the primary point of contact for key clients. Develop

and nurture long-term relationships with clients. Address client

concerns promptly and efficiently.
2) Monitor and improve customer satisfaction levels. Resolve client

complaints and escalate issues when necessary. Gather client feedback

to improve services/products.
3) Identify new business opportunities with existing clients.

Collaborate with the sales team to enhance client retention. Assist in

negotiating contracts and agreements.
4) Work closely with internal teams to ensure client expectations

are met. Provide clients with product or service updates. Organize

client meetings, presentations, and business reviews.
5) Maintain client records and document interactions. Prepare

reports on client satisfaction, issues, and opportunities. Track key

performance metrics related to client retention.

Key Skills & Competencies:
1) Strong communication and interpersonal skills
2) Problem-solving and conflict-resolution abilities
3) Customer service orientation
4) Negotiation and persuasion skills
5) Time management and organizational skills
6) Ability to analyze client needs and suggest solutions

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