Job-Customer Care Executive- Reputed Shipping and Logistics service provider- Mumbai, Maharashtra, India- up to 5 LPA
22 hours ago
JOB DETAILS
1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to operations
3 Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
4 Provides spot quotations and closes contract
5 Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
6 Takes and handles customer inquiries, e.g. Track and Trace
7 Takes customer requests with regard to Go Green topics
8 Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
FUNCTIONAL AREA
Shipping and Logistics Industry Recruitment Agency in Mumbai, Shipping and Logistics Industry Placement Agency in Mumbai, Best Shipping and Logistics Recruitment Agency in Mumbai, Top Shipping and Logistics Recruitment Agency in Mumbai, Customer care executive, Tele caller, Customer service, customer support, documentation. import documentation, export documentation, operations executive, enquiry management, customer handling, identifying prospects, order processing, proforma invoice generation, preparing quotes, proposal development, inside sales, sales coordination, sales support, sales administration, RFP, RFQ, price negotiations, rate negotiations, negotiating for contracts and cargoes, client coordination, Inbound calling, Track and Trace couriers and cargoes,
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