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Customer Care Executive

3 weeks ago

Ahmedabad, India Mantras2Success consultants Full time

Opening: 4 Nos.

Job ID: 55410

Employment Type: Full Time

Reference:
Work Experience: 0.5 Year(s) To 5.0 Year(s)

CTC Salary: 2.00 LPA TO 4.00 LPA

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: Internet/Ecommerce

Qualification: Any - Any Graduation

**Location**:

- Ahmedabad
**- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**Skills/Qualifications**:

- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
- Expert communicator.
- Committed to resolving customer issues.
- Requires little or no supervision.
- Team player and leader.
- Finds solution ethically.

**Shift Timing**:

- UK process
- 13 hours shift - 2 days on 2 days off

**Key Skills**:

- Customer Relationship
- Customer Care
- Customer Interaction

**Company Profile**:
Ahmedabad based KPO service provider having expertise in delivering quality services to our clients. Having started with a small team of 15 members, they are now boasts of more than 100 competent and skilled employees. Their aim atis to provide cost benefits to our clients and gives an advantage of a flexible and knowledgeable workforce. The company possess a wide range of travel technology products, ranging from CRM, reservations systems, back office systems and B2C/B2B booking engines especially developed for travel agents and tour operators.