Operations Manager

Responsibilities:

1. Operational Management:

o Oversee daily operations o, ensuring efficiency and smooth functioning. o Develop and implement operational policies and procedures to enhance productivity and customer satisfaction. o Monitor key performance indicators (KPIs) and ensure alignment with strategic goals.

2. Strategic Planning:

o Collaborate with the CEO to develop and execute the center’s long-term strategic plan. o Identify and evaluate new opportunities for growth and expansion, including partnerships and revenue streams. o Lead initiatives to improve operational processes and service offerings.

3. Financial Oversight:

o Manage the center’s budget, ensuring financial goals are met while controlling costs. o Oversee financial planning, including forecasting, budgeting, and financial reporting. o Ensure compliance with financial regulations and reporting requirements.

4. Team Leadership:

o Lead and mentor department heads, fostering a culture of collaboration and continuous improvement. o Ensure that all teams are aligned with the center’s mission and objectives. o Oversee talent acquisition, development, and retention to build a high-performing team.

5. Customer Experience:

o Enhance the visitor experience by ensuring high standards of service and hospitality. o Address customer feedback and implement improvements to enhance satisfaction and engagement. o Develop and oversee customer service policies and training programs.

6. Sustainability & Environmental Stewardship: o Promote sustainable practices within the center’s operations, aligning with environmental goals. o Oversee initiatives to minimize the environmental impact of the center’s activities. o Engage with environmental organizations and stakeholders to support conservation efforts.

7. Safety & Compliance:

o Ensure compliance with all local, state, and national regulations related to safety, health, and environment. o Oversee risk management and safety protocols to ensure the safety of visitors and staff. o Regularly review and update safety policies to reflect current best practices.

8. Marketing & Public Relations:

o Collaborate with the marketing team to implement marketing strategies and promote Center as a premier international tourism destination. o Ensure participation in major travel and trade events. o Represent the center in public forums, media, and community events. o Identify, build, and maintain relationships with key stakeholders, including government agencies, travel agents, NGOs, and partners.

9. Technology & Innovation:

o Oversee the implementation of technology solutions to improve operational efficiency and customer experience. o Stay updated on industry trends and integrate innovative practices to keep the center competitive. o Lead digital transformation initiatives to enhance the center’s online presence and visitor engagement.

10. Professional and Proper Dress Code:

o Ensure that all staff members adhere to a professional and appropriate dress code that aligns with the center’s standards and brand image.

Qualifications:

• Bachelor’s degree in business administration, Hospitality Management, or a related field. An MBA or equivalent advanced degree is preferred.

• Minimum of 10 years of experience in a senior operational role, preferably within the tourism, hospitality, or environmental sector.

• Proven track record of managing large teams and complex operations.

• Strong financial acumen with experience in budget management and financial planning.

• Excellent leadership, communication, and interpersonal skills.

• Passion for environmental conservation and sustainability.

• Ability to work under pressure and manage multiple priorities.

Working Conditions: • Full-time position, with occasional weekend and holiday work as required.

• On-site presence is mandatory.

• Ability to work in a dynamic and outdoor environment.