AVP, Client Account Data

2 weeks ago

Bengaluru, India ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Manager of the Client Account Data Team based in India, you’ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: Role requires working on a rotational basis, including US and UK shift timings 

Note: While the role is equivalent to AVP in the external market, the actual role title will be - 'Senior Manager, Client Account Data, to maintain consistency with ANZ internal role titles. 

What will your day look like?

As a Senior Manager, Client Account Data, you will:

Ensure data is maintained to industry standards to support STP processing across settlements and confirmation and onboarding process Deliver capabilities that enhance the customer service environment and business performance. Follow issues through to completion, ensuring thorough review and resolution, including effective handling of customer complaints. Maintain awareness of operational risks and controls, ensuring compliance and mitigating risks to improve audit ratings. Exceed customer expectations with a solution-focused approach and dedication to customer satisfaction. Meet or exceed Service Level Agreements (SLAs) and ensure timely resolution or escalation of complex matters. Manage daily requests in line with bank policies, forecast and plan volumes and productivity, and ensure procedural compliance. Provide direction and feedback to team members, ensuring focus on goals and Key Result Areas (KRAs), and support the creation of an engaged and diverse workforce. Ensure no operational losses, work within budget constraints, and drive cost-saving initiatives.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Minimum 10 years of experience within the financial services industry, regulatory compliance, Markets Product lifecycle. Strong understanding of Markets Products and their Lifecycles Understand the importance of data, data flows and it’s ability to improve or impact operational processes. Subject matter expert in either Markets Settlements, Confirmations or Reference Data Supervisor management experience in a production environment with experience supervising multiple streams, teams or departments preferred. Extensive knowledge of financial services operations. Experience with stakeholder management as well as building strong operational workforce. Demonstrate a strong sense of urgency by responding Preferred experience in Market Operations (Settlements, Confirmations and Static Data) 

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

14/09/ , 11.59pm, (Melbourne Australia)

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