Production Support Analyst
1 week ago
Responsibilities:1. Prioritize incidents, ensuring timely and high-quality resolution. 2. Acknowledge incoming tickets within the specified response SLA. 3. Take ownership and see through all priority customer incidents. 4. Diagnose and provide technical resolutions for system, software, and applicationrelated issues. 5. Conduct root-cause analysis, collaborating with Retail Systems to proactively eliminate potential problems. 6. Technically escalate tickets requiring further investigation to third-line support teams. 7. Collaborate with Development, QA, and DevOps teams to expedite incident resolution and ensure seamless support service delivery to customers. 8. Handle internal and external customer interactions professionally, maintaining a high level of service and commitment. 9. Clearly document all customer interactions and steps taken to resolve incidents. 10. Create and publish KB articles and documents for internal and external use. 11. Identify and escalate situations requiring urgent attention. 12. Manage production servers (Linux and Windows). Requirements: 1-3 years of relevant experience. – Knowledge in command line UNIX, SQL scripting, and database management (Cassandra, Redis). – Excellent written and verbal communication skills. – Experience in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools. – Strong problem-solving and analytical skills. – Ability to troubleshoot issues and find solutions. – Good organization and communication skills. – Knowledge in tools like Kafka offset explorer, Kafka Magic tool, Another Redis, Cassandra & Datadog
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Production Support Analyst
2 weeks ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities: 1. Prioritize incidents, ensuring timely and high-quality resolution. 2. Acknowledge incoming tickets within the specified response SLA. 3. Take ownership and see through all priority customer incidents. 4. Diagnose and provide technical resolutions for system, software, and applicationrelated issues. 5. Conduct root-cause analysis,...
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Business Analyst
2 weeks ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description Job Description We are looking for talented and self-driven person as our Business Analyst to work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below. Key Responsibilities Manage SaaS & Enterprise customer...
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Business Analyst
5 days ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description Job Description We are looking for talented and self-driven person as our Business Analyst to work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below. Key Responsibilities Manage SaaS & Enterprise customer...
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Lead Product Analyst
1 week ago
Thiruvananthapuram, Kerala, India Finastra Full timeWho are we At Finastra we are a dynamic global provider of open finance software solutions dedicated to expanding access to financial services Our innovative applications span Lending Payments Treasury and Capital Markets and Universal Banking Proudly serving over 8 000 customers including 45 of the world s top 50 banks we aim to boost financial inclusion...
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Lead Product Analyst
4 weeks ago
Thiruvananthapuram, India Finastra Full timeThis job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications...
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Aeka - Product Support
4 weeks ago
Thiruvananthapuram, India Whatjobs IN C2 Full timeThe CareStack Implementation Team has the responsibility of onboarding new Prospects into the CareStack System. This involves handling data from the customer’s legacy systems, which can be stored in various types of datastores. The team is tasked with extracting, transforming, and loading this data into CareStack datastores using automation systems. Roles...
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Quality Analyst
2 weeks ago
Thiruvananthapuram, India Guidehouse Full timeJob Family : EBO Accounts Receivable (India)Travel Required : NoneClearance Required : None Job Summary: The Quality Analyst will be responsible for ensuring the highest standards of quality and compliance in healthcare services. This role involves analyzing data, identifying areas for improvement, providing feedback and implementing strategies to enhance...
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Technical Business Analyst
2 days ago
Thiruvananthapuram, Kerala, India UST Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDear Candidates,UST is looking for a Technical Business Analyst with atleast 6 years of exp.equired Experience : 6+ YearsNP : Immediate to 30 days onlyLocation: Bangalore, Pune, Chennai, Trivandrum, Kochi, HyderabadShift: (4:00 PM - 1:00 AM IST)Mode: In-office, 5 days a weekPosition Summary:We are seeking an experienced Technical Business Analyst with strong...
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Data Analyst
4 weeks ago
Thiruvananthapuram, India Flexi Pitches Full timeData Analyst — Flexi PitchesLocation: Bengaluru | HybridExperience: 2–4 yearsAbout the RoleWe’re looking for a Data Analyst who can turn numbers into narratives.You’ll work across Demo Nights, Awards, and leadership events — using data to improve targeting, measure engagement, and guide decision-making.Key ResponsibilitiesCollect, clean, and...
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Senior Data Analyst
5 days ago
Thiruvananthapuram, Kerala, India Chalo Mobility Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are looking for a highly skilled Senior Data Analyst who can bridge data analysis with data engineering. The ideal candidate will have strong expertise in building data pipelines, driving reporting excellence, and mentoring junior analysts.Youll work closely with our product and development teams to deliver actionable insights, maintain data integrity,...