Business Analyst

2 weeks ago

Thiruvananthapuram, India CONNECTING 2 WORK Full time

Job Description Job Description We are looking for talented and self-driven person as our Business Analyst to work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below. Key Responsibilities Manage SaaS & Enterprise customer accounts effectively and should be the point of contact to our customers to provide on-time support (On Call, Email and Ticketing System) and address their queries with the coordination with our product development team. Should take monthly feedbacks and manage a proper support relation with our customers and drive them for monthly/annual renewals. Should be working closely with Sales Team for the customer onboarding process and product demo. Should provide training to our customers about the product and assist them for smooth onboarding. Should coordinate with the product development team and Product Manager to track the milestone development of the product and its deliveries. Prepare use cases, business requirements documents (BRD), wireframes prototypes, system requirements specification (SRS) documents, and other functional documents of the product development milestones. Interact with the technology team and help them understand the technical and business aspects of the solution. Preferred Skills Ready to learn attitude and should be able to manage customer communication very effectively. Up to 2 years of experience as a Business Analyst (Product Specialist) with an IT product or services company. Prior work experience in EdTech industry is a plus. Knowledge in preparing Proposals, SRS, BRDs, Prototypes etc. Hands on experience or good knowledge in documentation and prototyping tools. Confident working with all business levels & key decision makers. Exceptional English communication skills (written and verbal) outstanding interpersonal skills. Hindi speaking is a plus.

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