Researcher 1
1 week ago
Overview The Call Team Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report. Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required). Responsibilities Below will be the primary responsibility of this role:Ensures that duties are carried out professionally and in line with the priority to help candidates get hiredQuickly and effectively researches and verifies facts provided by candidates of clients to ensure the screening process is completed in a timely mannerCommunicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possibleMaintains regular contact and supports candidates to assist them throughout the screening process where necessaryCollaborates with other teams to keep clients informed of issues throughout the screening processReviews and maintains a good understanding of service level agreements and performs work in accordance with client requirementsImplements changes to processes as directed following changes to service level agreementsMaintains accurate and up to date records of actions taken in the background screening processProduces reports for clients that are accurate and representative of the full facts and in line with the accepted standardsMaintains a standard of work that meets the department quality and productivity targetsConducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophyAssists team members and works as part of the team to ensure customer expectations are metProvide timely follow-up and follow through on all requests, reports, and escalationsMaintain a "Continuous Improvement" state of mind and helps to suggest and implement changesBe open to cross training in other functions outside of immediate scope of responsibilityMay assist with mentoring, training, and coaching of new team members within immediate teamMore specifically, Researchers will be ensuring a First-class Customer and Candidate experience through verifying education and employment components of the screening package utilizing available resources such as telephone, email, internet, etc. Qualifications Education:Bachelor’s degree/Graduate in any streamExperience:Minimum Exp – Fresher/Preferable 1 – 3 years of Exp in Voice or Blended process (preferable BGV Exp)Knowledge & Skill:Ability to communicate in written and verbal English with fluency and politelyComputer literate with specific experience of using Microsoft Office and email proficientlyAbility to review details quickly and methodicallyConfident with telephone communications, including chasing for information whilst maintaining good client/candidate relations but robustly to be able to close tasks offPrevious customer service experience preferredHours will be 6:00 pm - 3:30 am IST What do we offer
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Research Associate
3 days ago
Bengaluru, India Manipal University Full timeResearch (ICMR) funded project titled _’Investigating the role of USP1 deubiquitinase in _ - generating matured insulin producing β-cells using iPSC based model system’_** **at Manipal Institute of Regenerative Medicine (MIRM), Bengaluru (A unit of Manipal Academy of Higher Education - MAHE, Manipal). **Qualification**: PhD in any life science...
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Researcher-1 (Voice Process)
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Only 24h Left! Researcher 1
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Bengaluru, Karnataka, India Jobted IN C2 Full timeAbout HireRight: HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the...
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3 Days Left! Researcher 1
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Bengaluru, Karnataka, India Jobted IN C2 Full timeAbout HireRight: HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the...
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