Researcher-1 (Voice Process)

1 week ago

Bengaluru Karnataka, India HireRight Full time

About HireRight:
Overview:
**Responsibilities**:
**Responsibilities**:

- Ensure accurate processing of the background reports according to reporting guidelines and quality standards.
- Maintain in-depth working knowledge of all guidelines and procedures.
- Complete the processing of all assigned tasks as per schedules.
- Complete escalated/rejected requests requiring further investigation.
- Ensure accurate and prompt turnaround time on all reports.
- Report factual information provided by verifying sources accurately.
- Ensure all means of communication are utilized to complete the background verification processing.
- Maintain adequate researching skills on every task with speed.
- Maintain a "Continuous Improvement" state of mind and helps to suggest changes.
- Be open to cross training to other functions outside of immediate scope of responsibility.
- Ensure all actions comply with all Data Protection legislations and company policies with integrity.
- Work as team to share the workload and deliver the team results.
- May assist with mentoring, training, and coaching of new team members.
- May assist in ad hoc projects as and when required.
- Adhere to the work as per the business hours and make all possible attempts to complete the verifications.
- Consistently acquire new or updated knowledge to become proficient in assigned work.

Qualifications:
**Education**:

- Graduate in any stream

**Experience**:

- 1+ years of voice or blended process experience (preferably BGV industry).

**Knowlegde & Skills**:

- Strong Analytical & typing skills.
- Keen to learn attitude.
- Ability to take ownership of problems and take proactive action.
- Ability to multi-task & prioritize in fast paced environment.
- Ability to review details quickly and methodically.

Confident with telephone communications, including probing for information whilst maintaining good professional relations.

What do we offer:
**Please submit resume/CV in English.**

**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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