Director of Food

6 days ago

Hyderabad, India Radisson Hotel Group Full time

Participatesin the development and implementation of business strategies for the hotelwhich are aligned with RHG’s overall mission, vision values and strategies

§ Develops and implements strategies for achieving food and beverage goalsand supports achievement of the hotel’s goals

§ Monitors status regularly and adjusts strategies as appropriate

§ Develops the annual budget in conjunction with the Executive Committee

§ Participates in the development of the annual marketing, sales, andstrategies

§ Continually improves hotel food and beverage and adheres to the hotelbrand standards

 Maximizesprofitability and revenue by directing the hotel food and beverage operations

§ Leverages system-wide expertise and resources where possible in order toincorporate best practices and deliver services on a cost-effective basis

§ Controls costs by adhering to standards of operations for forecasting,budgeting, scheduling, payroll control and other expense management systems

§ Audits and maintains food safety, ensuring all food and beverage staffhave necessary safety certifications

§ Responds to food safety inspections and reports

§ Oversees monthly food and beverage inventories for supplies andmaintains optimum stock levels to meet customer demand, detect waste and avoidexcess expense for optimal profit without adversely affecting hotelperformance.

§ Develops and implements the menu offerings and pricing based oncompetition, market trends, costs, etc.

§ Ensures outlets meet or exceed brand standards

§ Reviews guest complaints and responds as appropriate

 Develops andimplements strategies and practices which support employee engagement

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed tounderstand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees withon-going feedback

§ Provides employees with coaching and counseling as needed to achieveperformance objectives and reach their fullest potential

§ Drives employee engagement through the creation and implementation ofdepartmental action plans

 Works withfood vendors and purchasing to maintain high food quality

§ Establishes relationships with food vendors and negotiates pricing wherepossible

§ Attends vendor fairs and participates in food tastings

§ Assists Accounting with any vendor disputes regarding invoices andpayment

 Communicateseffectively with guests, management, employees, and regional office

§ Promotes Food and Beverage outlets through advertising and publicrelations campaigns through local sources

§ Works closely with Restaurant and Kitchen Managers to maximize revenuewhile meeting or exceeding guest expectations

§ Reports food and beverage revenue, costs, Medallia scores, and preparesother reports regularly for management

 Creates 100%guest satisfaction by providing the Yes I Can experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations

§ Gives personal attention, takes personal responsibility and usesteamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows throughwhen resolving guest problems

§ Provides Yes I Can genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied anduses their best judgment as to when it is appropriate to use the 100% GuestSatisfaction

§ Performs other duties required to provide the service brand behavior andgenuine hospitality

 Adheres tohotel policies and procedures

§ Maintains safe working conditions within department and the hotel

§ Ensures safe working conditions within department and hotel

§ Takes corrective action where required to improve safety of work areas

§ Keeps General Manager promptly and fully informed of all problems orunusual matters of significance

§ Performs all duties and responsibilities in a timely and efficientmanner in accordance with established company policies and procedures toachieve the overall objective of this position

§ At all times projects a favourable image of the Hotel to the public

§ Maintains a high standard of personal grooming at all times in order torepresent the Hotel in the best possible manner, reflecting the public role ofthe position

§ Performs all duties and responsibilities in a timely and efficientmanner in accordance with established company policies and procedures toachieve the overall objectives of this position

§ Maintains a favourable working relationship with all other hotelemployees to foster and promote a co-operative and harmonious workingenvironment

§ At all times projects a favourable image of the Hotel to the public

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