
Hiring For Customer Service
1 week ago
Roles and Responsibilities
Key Responsibilities:-Managing Call centre department of Corporate Finance Business
To Supervise & Handle customer queries, resolve escalated issues, maintaining TAT, sound customer communication, etc
Assisting on-site team in transactions and facilitating on day to day activities
Taking care of Call centre comprising of In-Bound & Out-Bound collection calling
Addressing all types of customer complaints and grievances
Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the
best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments
to ensure quick resolution
Responsible for MIS reporting to Top Management
Accountable for System testing/ development and closure of External / Internal Audits.
New and Existing Process Reengineering for better TAT improvement and training to respective stake holders on new processes.
Ensures adherence to Quality Management System and support for continual improvement
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