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Assistant Manager Customer Care

1 week ago

Patna, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesTo achieve Spare part targets through dealers/distributors.Governance of Spare part centre.Identification of distributors.Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development. Scrutinize dealer financial health and do financial planning accordingly.Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.Implementation of strategy/schemes for new product launch.Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.Management and training of field staffPreferred IndustriesFacility ManagementEducation QualificationDiploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience1 - 5 years of relevant experience in Harvesters and Implement businessCritical Experience1-5 years of experience in Harvester and Implements business.Experience of 1 - 2 geography/demography.Good knowledge of farm sector, tractor and implementsSystem Generated Core SkillsChange ManagementCommunication SkillsCustomer Relationship Management (CRM)Market Penetration StrategyProduct Knowledge & ApplicationTeam ManagementSystem Generated Secondary Skills