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Director, Process Excellence and Reengineering

2 weeks ago

Bengaluru, Karnataka, India HireRight Full time

Overview

Reporting to the Head of Change Management, the role of Director, Process Excellence and Re-engineering will define, build and monitor processes related the fulfillment of background verifications. This role will progress the team's strategic agenda and embed Process Excellence, working with the business to design and deliver innovative solutions that meet the right business outcomes, developing a culture and building capability within the business of continuous improvement and collaboration via Lean/Six sigma across the organisation. This role will act as an evangelist of Process Excellence and its benefits, responsible for owning and driving the end-to-end senior stakeholder engagement and down to generating buy in that will enable Process simplification and/or optimisation opportunities throughout the fulfilment lifecycle.

Responsibilities

Core Deliverables

Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, and bottlenecks.Data Collection and Analysis: Gather and analyse data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention.Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization.Performance Metrics: Define KPIs and metrics to measure process effectiveness and monitor progress in process improvement initiatives.Continuous Improvement: Develop and implement process improvement strategies, methodologies, and best practices such as Lean Six Sigma or Total Quality Management (TQM).Root Cause Analysis: Identify root causes of process issues and inefficiencies and recommend solutions to address these issues effectively.Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees.Documentation: Maintain accurate documentation of process improvements, changes, and associated procedures.Training and Education: Provide training and support to stakeholders involved in the existing or newly optimized processes, ensuring understanding and adherence to updated procedures.Project Management: Lead or participate in cross-functional teams and projects across Operations, while managing timelines, resources, and budgets.

Other expectations

Work with all relevant stakeholders to ensure all processes are compliant to local and HireRight guidelines and rulesProvide process and operational excellence knowledge to support the Operations team and to deliver successful outcomes as part of project delivery . lean thinking, continuous improvement etc.Act as a senior leader supporting and driving the team strategies, championing the process excellence charter while actively contributing in team meetingsCreate and maintain a framework that delivers a shared taxonomy and consistency that enables cross functional and collaborative working across the organisationLeads, motivates and develops other colleagues to maximise the engagement and motivation of team members in the achievement of their objectives utilising the performance management framework, role model behaviours and the culture & values of our organization

Qualifications

Bachelor's degree Years of experience – At least 10 years of experience in Quality roles in global organizationsLocation – Bangalore (Mumbai maybe)Proven track record in a leadership role with demonstrable experience within Process Excellence (. Lean Six Sigma Black Belt)Excellent stakeholder and communication skills, with a proven track record of influencing and motivating others to achieve results and exceed targets

What do we offer