Quality Head

Job description

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Key Responsibilities:

1. Customer Relationship Management (Bajaj)

Act as the primary point of
contact for Bajaj Auto’s quality teams regarding any product quality
issues, concerns, or feedback.
Build and maintain a strong
relationship with Bajaj’s procurement, engineering, and quality teams to
ensure smooth communication and resolution of any quality-related issues.
Coordinate the flow of
information related to product quality, timelines, and resolutions between
Bajaj and internal teams at Nahar Engineering.
Address and resolve any
customer complaints or concerns related to product quality in a timely and
professional manner.

2. Quality Assurance & Control

Ensure that all products meet
the stringent quality standards set by Bajaj Auto.
Develop, implement, and
maintain quality management systems (QMS) and processes for products
supplied to Bajaj.
Oversee regular quality audits,
product inspections, and testing protocols to ensure compliance with
industry standards and customer requirements.
Coordinate root cause analysis
for any product defects or failures reported by Bajaj, leading corrective
actions and preventive measures.

3. Process Optimization & Continuous
Improvement

Lead the implementation of
Continuous Improvement (CI) initiatives in quality processes, working
closely with production and engineering teams to optimize product quality.
Conduct regular training and
workshops for internal teams to ensure a high level of awareness of
quality standards and customer expectations.
Drive initiatives to reduce
product non-conformities, enhance process efficiency, and ensure high
product yield.

4. Compliance & Reporting

Ensure compliance with
applicable national and international standards and certifications (e.g.,
ISO 9001, IATF 16949, etc.) for products supplied to Bajaj.
Prepare and present regular
quality performance reports to management, highlighting key metrics such
as defect rates, rework rates, and customer satisfaction.
Ensure that all documentation
related to product quality is properly maintained, including test reports,
audit results, and corrective action records.

5. Product Development & Engineering
Support

Work closely with the Product
Development and Engineering teams to ensure that new products or changes
to existing products meet Bajaj’s quality expectations from the outset.
Participate in design reviews
and provide input on potential quality risks and mitigation strategies.
Evaluate product designs,
manufacturing processes, and supplier performance to identify areas of
improvement in terms of quality before final approval.

6. Supplier Quality Management

Oversee supplier quality
assurance activities, ensuring that parts and materials sourced for Bajaj
projects meet the required standards and specifications.
Collaborate with suppliers to
drive quality improvements, resolve non-conformities, and monitor supplier
performance regularly.

7. Risk Management

Proactively identify potential
risks to product quality and develop action plans to mitigate those risks.
Manage crisis situations,
ensuring rapid containment of quality issues and effective communication
with Bajaj Auto.
Ensure thorough product
validation and testing to minimize the risk of product failures in the
field.

8. Cross-Functional Team Collaboration

Work closely with the
manufacturing, engineering, and procurement teams to ensure alignment
between product design, production processes, and quality requirements.
Lead cross-functional teams for
quality improvement projects, ensuring a collaborative approach to
problem-solving and process enhancement.

Skills & Qualifications:

Essential:

Education : Bachelor's/Master's degree in Mechanical Engineering,
Automotive Engineering, or related field.
Experience : Minimum 10-15 years of experience in quality
management, with at least 5 years in a leadership role handling key
customers, especially in the automotive sector.
Certifications : ISO 9001, IATF 16949, Six Sigma, or similar
quality-related certifications.
Skills :

Deep understanding of
automotive industry standards and customer-specific quality requirements
(especially Bajaj).
Strong analytical, problem-solving,
and root cause analysis skills.
Excellent communication
skills, both verbal and written, with the ability to manage customer
relationships effectively.
Proven leadership capabilities
with experience in managing and developing cross-functional teams.
Strong knowledge of quality
management systems, product validation, and testing protocols.
Experience with supplier
quality management and vendor development.

Desirable:

Experience with Bajaj Auto : Experience working directly with Bajaj Auto or
similar large automotive customers would be highly advantageous.
Project Management : Familiarity with project management methodologies for
handling quality improvement projects across various functions.

Key Performance Indicators (KPIs):

Customer Satisfaction : Achieving high ratings from Bajaj on quality-related
metrics such as defect rates, returns, and on-time deliveries.
Defect Rates : Maintaining a low defect rate for products supplied
to Bajaj Auto.
Process Efficiency : Improvement in internal processes and reduction in
non-conformance rates.
Quality Audits : Successful completion of quality audits with minimal
non-compliance issues.
Corrective Actions : Timely resolution of root causes for quality issues,
including effective corrective and preventive actions.

Working Conditions:

Travel : Occasional travel may be required for site visits,
audits, or customer meetings.
Work Hours : Standard business hours, but flexibility may be
required to accommodate customer needs or resolve critical issues.

Compensation:

Salary : Commensurate with experience and industry standards.
Benefits : Health insurance, performance bonuses, retirement
benefits, and other company-specific perks.

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