Quality Head

Job description Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Key Responsibilities: 1. Customer Relationship Management (Bajaj) Act as the primary point of contact for Bajaj Auto’s quality teams regarding any product quality issues, concerns, or feedback. Build and maintain a strong relationship with Bajaj’s procurement, engineering, and quality teams to ensure smooth communication and resolution of any quality-related issues. Coordinate the flow of information related to product quality, timelines, and resolutions between Bajaj and internal teams at Nahar Engineering. Address and resolve any customer complaints or concerns related to product quality in a timely and professional manner. 2. Quality Assurance & Control Ensure that all products meet the stringent quality standards set by Bajaj Auto. Develop, implement, and maintain quality management systems (QMS) and processes for products supplied to Bajaj. Oversee regular quality audits, product inspections, and testing protocols to ensure compliance with industry standards and customer requirements. Coordinate root cause analysis for any product defects or failures reported by Bajaj, leading corrective actions and preventive measures. 3. Process Optimization & Continuous Improvement Lead the implementation of Continuous Improvement (CI) initiatives in quality processes, working closely with production and engineering teams to optimize product quality. Conduct regular training and workshops for internal teams to ensure a high level of awareness of quality standards and customer expectations. Drive initiatives to reduce product non-conformities, enhance process efficiency, and ensure high product yield. 4. Compliance & Reporting Ensure compliance with applicable national and international standards and certifications (e.g., ISO 9001, IATF 16949, etc.) for products supplied to Bajaj. Prepare and present regular quality performance reports to management, highlighting key metrics such as defect rates, rework rates, and customer satisfaction. Ensure that all documentation related to product quality is properly maintained, including test reports, audit results, and corrective action records. 5. Product Development & Engineering Support Work closely with the Product Development and Engineering teams to ensure that new products or changes to existing products meet Bajaj’s quality expectations from the outset. Participate in design reviews and provide input on potential quality risks and mitigation strategies. Evaluate product designs, manufacturing processes, and supplier performance to identify areas of improvement in terms of quality before final approval. 6. Supplier Quality Management Oversee supplier quality assurance activities, ensuring that parts and materials sourced for Bajaj projects meet the required standards and specifications. Collaborate with suppliers to drive quality improvements, resolve non-conformities, and monitor supplier performance regularly. 7. Risk Management Proactively identify potential risks to product quality and develop action plans to mitigate those risks. Manage crisis situations, ensuring rapid containment of quality issues and effective communication with Bajaj Auto. Ensure thorough product validation and testing to minimize the risk of product failures in the field. 8. Cross-Functional Team Collaboration Work closely with the manufacturing, engineering, and procurement teams to ensure alignment between product design, production processes, and quality requirements. Lead cross-functional teams for quality improvement projects, ensuring a collaborative approach to problem-solving and process enhancement. Skills & Qualifications: Essential: Education : Bachelor's/Master's degree in Mechanical Engineering, Automotive Engineering, or related field. Experience : Minimum 10-15 years of experience in quality management, with at least 5 years in a leadership role handling key customers, especially in the automotive sector. Certifications : ISO 9001, IATF 16949, Six Sigma, or similar quality-related certifications. Skills : Deep understanding of automotive industry standards and customer-specific quality requirements (especially Bajaj). Strong analytical, problem-solving, and root cause analysis skills. Excellent communication skills, both verbal and written, with the ability to manage customer relationships effectively. Proven leadership capabilities with experience in managing and developing cross-functional teams. Strong knowledge of quality management systems, product validation, and testing protocols. Experience with supplier quality management and vendor development. Desirable: Experience with Bajaj Auto : Experience working directly with Bajaj Auto or similar large automotive customers would be highly advantageous. Project Management : Familiarity with project management methodologies for handling quality improvement projects across various functions. Key Performance Indicators (KPIs): Customer Satisfaction : Achieving high ratings from Bajaj on quality-related metrics such as defect rates, returns, and on-time deliveries. Defect Rates : Maintaining a low defect rate for products supplied to Bajaj Auto. Process Efficiency : Improvement in internal processes and reduction in non-conformance rates. Quality Audits : Successful completion of quality audits with minimal non-compliance issues. Corrective Actions : Timely resolution of root causes for quality issues, including effective corrective and preventive actions. Working Conditions: Travel : Occasional travel may be required for site visits, audits, or customer meetings. Work Hours : Standard business hours, but flexibility may be required to accommodate customer needs or resolve critical issues. Compensation: Salary : Commensurate with experience and industry standards. Benefits : Health insurance, performance bonuses, retirement benefits, and other company-specific perks.