Network Analyst
2 weeks ago
Summary:
We are seeking an IOC Analyst to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools and the hardware on which they reside. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across company. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.
Responsibilities: Proactively respond to alerts generated by monitoring systems to maintain environment health and stability. Resolve issues by following documented processes and pre-defined standard operating procedures. Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information. Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation. Document troubleshooting results and remediation actions, provide regular status updates to impacted customers. Identify and escalate critical impact to on-call teams Create and maintain operational runbooks in support new and changing infrastructure Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists Ensure proper transition during shift changes Responsible for ensuring efficient resolution of incidents through people, process, and technology Manage projects to upgrade and maintain NOC technologies Flexible working in environment Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implementedExperience And Knowledge: Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory Basic knowledge of networking concepts Basic level exposure to virtualized environments Basic knowledge of application support within multi-tier environments (web, application, database) Basic knowledge of incident, change, and problem management principles + years previous related experience Previous experience with Linux Systems Administration Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment Must work effectively within a team environment Experience on Automation tools and proceduresAditiIndia
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