
Hiring for Assistant In-Room Dining
6 days ago
Assistant In-Room Dining (IRD) Manager
Responsibilities:
Supervise, train, and motivate IRD staff to deliver exceptional 5-star guest service.
Ensure that orders are delivered accurately and on time, following proper service procedures.
Handle guest requests, complaints, and feedback professionally and promptly.
Monitor and maintain standards in food presentation, tray setup, and hygiene.
Collaborate with the kitchen, housekeeping, and front office to ensure smooth service.
Oversee mini-bar operations (if applicable), including stock control and billing.
Support inventory management, requisitioning, and cost control.
Conduct staff briefings, schedule shifts, and ensure team compliance with SOPs.
Review guest preferences, special occasions, and VIP needs to deliver personalized service.
Ensure compliance with hotel policies, health and safety regulations, and grooming standards.
Requirements
Requirements:Diploma or degree in Hotel Management / Hospitality or equivalent
2–4 years of F&B experience, with at least 1–2 years in a supervisory or IRD role
Excellent knowledge of room service operations, guest etiquette, and 5-star standards
Strong leadership, organizational, and team-management skills
Excellent communication skills in English (other languages are an advantage)
Familiarity with POS systems, order-tracking software, and MS Office
Strong attention to detail and ability to work under pressure
Well-groomed, professional appearance with a guest-focused attitude
Flexible with rotating shifts, nights, weekends, and holidays
Benefits
Competitive salary + service charge
Free meals during duty
Uniform and laundry service
Health insurance and wellness programs
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