Technical Support Analyst

7 days ago


Bengaluru, Karnataka, India CONNECTING 2 WORK Full time

Responsibilities:


• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity


• Consult on server/network/application problems and provide suitable solutions


• Enter commands and observe system functioning to verify correct operations and detect errors


• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities


• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Skills:


• Excellent communication and interpersonal skills


• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software

Experience/Education: 


• Bachelor's degree in computer related field or equivalent training required


• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills


• Basic ability to work independently and manage one's time
• Experience in 3rd line or specialist support


• Experience in Hyper-V or VMWare support
• Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience



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