Customer Service Representative

4 days ago

Navi Mumbai, India ModySpace Full time
job description: we are hiring customer service representatives and team leaders to support our .-based clients. if you're fluent in english, love talking to people, and are comfortable working night shifts, we want to hear from you.ideal candidates have prior experience in . voice-based processes such as customer support, collections, or client services. however, if you're a confident communicator with an american english accent, have grown up watching netflix, american tv shows, or movies, and are comfortable holding conversations with . customersthis opportunity is for you.we are especially looking for young, energetic candidates (born in or after 1999) who studied in english-medium schools and want to build a career in international client support.key responsibilities: answer incoming calls or make outbound calls to .-based customers resolve inquiries professionally and efficiently with clarity and empathy maintain accurate records using crm systems follow standard scripts or workflows to ensure consistency and compliance communicate clearly in american english, using appropriate tone and pacing escalate complex issues to operations lead and process managers as needed meet individual performance targets such as call handling time, quality scores, and first-call resolution work closely with team members to maintain a positive and collaborative environmentrequirements: minimum 3 years of experience in . voice-based customer service preferred or: excellent spoken english with near-native fluency and neutral/american accent must have attended english-medium school (12th pass or higher) strong communication, listening, and interpersonal skills willingness to work full-time in india night shift familiarity with netflix, american culture, or pop culture is a plus basic knowledge of microsoft outlook, excel, and crm toolsperks & benefits: home pickup & drop within 68 km radius (or to/from juinagar station or nearby bus stops) provident fund (pf) and accident insurance in-house cafeteria with dinner, snacks, tea/coffee, and breakfast for eligible shifts work with a .-aligned team and gain international exposure. to apply, please visit /career and follow the three simple steps to join our team.

Experience

3 - 5 Years

No. of Openings

3

Education

12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Pharma, Any Bachelor Degree

Role

Customer Service Representative

Industry Type

Call Centre / BPO / KPO / ITES / LPO

Gender

[ Male / Female ]

Job Country

India

Type of Job

Full Time (Night Shift)

Work Location Type

Work from Office

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