Sr. Manager

2 weeks ago

Mumbai, Maharashtra, India Ace Consultants Full time

Roles and Responsibilities

Define and execute Process Assurance & Control Framework

Conduct periodic process assessment & audits

Drive RCA, CAPA closure and achieve improvement in assessment scores

Management reporting and process assurance dashboard

Prevent lag detection of failures

Drive improvement projects with timely delivery of expected results

A] Build Process Assurance & Control Framework

Define Assurance Framework in alignment to requirements from Customers, Regulator and Business Assessment calendar ensuring comprehensive scope spanning across Operations, Sales and Support Processes Design robust assessment grid basis Input - Output metrics, Controls, Business rules, Cross-Functional linkages etc. Collaborate with Risk & Audit function to build robustness in the process & ensure regular review with the functions Identify process improvement areas from FMEA, VA / NVA analysis on the process Automate assessment framework to ensure scalability, resource optimization and higher effectiveness Build mistake proof thinking in the processes to prevent recurrence and drive First Time Right Ensure solution design [Corrective & Preventive action] and deployment along with business owners in time bound manner Timely dashboard, status updates and progress reports to stakeholders / management Reinforce the objective of Process Assurance & Control through regular interaction with team & stakeholders Work in partnership with business stakeholders to simplify / reengineer processes, improve efficiency and customer experience

B] Process Improvement Projects

Drive process improvement projects including need identification, review, implementation closure and sign offs Partner with stakeholders to identify project opportunities through boot camp, brainstorming, workshops etc. Monitor progress & establish reporting system through a dashboard for review by seniors/stakeholders Establish benefit realization, tangible outcomes with requisite sign off on agreed parameters

C] People / Performance Management

Resource optimization to ensure high productivity through effective work allocation Ensure regular performance & progress review Regular coaching & mentoring of the team

Desired Candidate Profile

Experience - 8 to 10 years

Certified ISO Auditor / Lead Auditor / ISO Lead Implementer

Certification / Trained on COPC

Solution Oriented Approach combined with Critical Thinking

Experience in Process Assessments / Audits / Transaction Monitoring including management reporting, CAPA Tracking and Closure

Certified Lean Six Sigma Black Belt. Must have worked on Projects, process improvements & assurance related initiatives

Experience in driving process re-engineering projects

Strong knowledge on Risk Management practices like FMEA, Mitigation / Contingency Control Plan

Industry expertise - Core BFSI operational processes

Use of Statistical tools, Data mining and analysis

Perks and Benefits

Salary + Benefits

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