Service Delivery Manager

4 days ago

Pune, India 2coms Full time

Service Delivery Manager Role Purpose​​Managing Reviewers working on system generated triggers/Alerts which relates toSanctions/PEP . Need to do a thorough check to understand if the triggeredindividuals/our client who is using Client services are same/ Sanctioned to minimizethe Money Laundering risks and safeguard Wise from Financial crimes. Lead also need to consider various AML risk factors and indicators to determine if theTrigger/case needs to be escalated/ required more information from customer by theanalystsMajor Responsibilities:∙Efficiently Manage alert investigations.∙Understanding the alert type of Sanctions/PEP depending upon theWOC/SDN data.∙Writing a comprehensive analysis of the alert activity to support the decisionto resolve a case or RFI with customer /escalate for further action.∙Contacting customer/Internal support team directly for required informationfor clearing a case/Trigger∙Report the investigation findings for internal review ( External researchresults, PEP search, review & analysis, results from internal system searches,etc.)∙Understanding the day to day procedural updates and implementing atdealing with Trigger/Case.∙Communicate effectively with internal and external partners∙Should have understanding on High-risk jurisdiction, Sanctionentity/individual, different types of trade sanctions, SDN etc.∙Build relationships with AML Investigations units and effectively communicateand transfer information for case investigations∙Strong people management and leadership skills.∙Good Interpersonal skills and the ability to communicate at all levels includingpresentation and public speaking skills.Basic Details:∙Flexible to work any shifts ,we may need to support the business beyond theset timings.∙Rotational Weekly off –No Fixed Sat & Sun Week off∙Training from office ∙Hybrid Model (should be flexible to do 100% RTO as per businessrequirements)∙AML/KYC screening Leading experience 8+ YearsSkills, Competencies, and Experience Needed:∙Bachelor’s Degree∙Good written and verbal communication skills.∙Should be quick learner & Strong decision making skills∙Should be customer/ risk centric∙Should be able to work on strict timelines∙Strong analytical skills ∙Ability to understand and interpret ∙Flexibility to work shifts∙Maintaining a high degree of knowledge of appropriate laws and regulations.∙Preferred any FinCrime certification.∙Experienced of related experience – AML, Transaction Monitoring, alertclearing, escalation investigation

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