Manager, Client Account Data

2 weeks ago

Bengaluru, India ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Manager in our Markets Client Account Data Team, you’ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: Role requires working on a rotational basis, including US and UK shift timings. 

What will your day look like?

As a Manager in our Markets Client Account Data Team, you are accountable for:

Regular monitoring of the Email box and ensure the requests are completed as per SLA/prioritization of urgent requests. Ensure proper handover between the shifts. Ensure ETA is agreed for all bulk projects and completed by the team within SLA. Approval email to Manager for manual updating in downstream in case of Tech issue: Responsible to validate the exact Tech issue and ensure appropriate JIRA is in place and articulate all the details in the email to Line manager for approval to update the data in downstream. Also ensure both CSS and downstream are in sync. Responsible for validating the changes in Nostro SSI details via Callback and update the same in the downstream systems also, SSI update via OMGEO Alert and communicate to the Team and appropriate audience Responsible for validating Vostro SSI details and update in ANZ systems Responsible for validating (via Callback) and loading SSIs into ANZ systems. Validate the SSI instructions against the call back form and ensure all fields are populated correctly as per the standard protocol and archived in the shared drive for future reference purpose. Ensure necessary mapping between E-portals and internal systems. Demonstrate quick and responsive approach for all the escalations and ensure to follow the hierarchy and keep Line manager and relevant management in loop in all the email communication Ensure cordial relationship is maintained with all business stakeholders and engage them at regular intervals and understand the business needs and deliver post review.

What will you bring?


To grow and be successful in this role, you will ideally bring the following:

Possess 8 - 12 years of experience in the financial services industry, with a strong focus on Markets product lifecycles. Prior exposure to quality assurance processes is a plus. Demonstrated expertise in financial operations, with a comprehensive understanding of end-to-end workflows. Deep knowledge of Markets products and their full lifecycle, from onboarding to maturity. Strong grasp of Risk & Control principles and Quality Frameworks. Accountable for delivering outcomes in a complex, regulated, and audit-sensitive operational domain. Must have a strong understanding of Risk & Control and Quality Framework Shift Flexibility to manage global stakeholders is a requisite. Willingness to work in Night Shift is a must.


You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

14/09/ , 11.59pm, (Melbourne Australia)

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