Techical Support Executive

1 month ago


Guwahati Dimapur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a Technical Support Executive to join our team. The ideal candidate should have 0-5 years of experience in providing technical support in an IT environment. The candidate will be responsible for providing technical assistance to our clients and resolving their technical issues.

Responsibilities
  • Provide technical assistance to clients over the phone or email
  • Resolve technical issues related to software, hardware, and network systems
  • Provide excellent customer service by understanding the client's needs
  • Document technical issues and solutions in a detailed and clear manner
  • Collaborate with other teams to resolve complex issues
  • Keep updated with the latest technologies and trends in the IT industry

Skills and Qualifications
  • 0-5 years of experience in technical support
  • Bachelor's degree in Computer Science or related field
  • Knowledge of operating systems such as Windows, Linux, and macOS
  • Familiarity with network systems and protocols
  • Excellent communication and problem-solving skills
  • Ability to work independently and in a team environment
  • Good time-management skills
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) is a plus


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