Senior quality manager

2 weeks ago

Narela, India Convin Full time
Position : Senior Quality Manager
Here’s what you should know about Convin, before you apply :
Convin is an AI-powered conversation intelligence platform that transforms customer-facing
Conversations such as Sales, Support and Collections, into actionable insights–enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision– to help B2 C brands 10 X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.
Who are our clients :
We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, Medi Buddy, Planet Spark. But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.
Still looking for more information, then check our website
About the Role
We are seeking a dynamic and experienced Quality Manager (Growth Consultant) to lead quality initiatives and deliver impactful projects, leveraging tools like Six Sigma, FMEA, CAPA, 5 Whys, and 7 QC Tools. The focus will be on driving key metrics such as sales conversion , CSAT , AHT improvement , and risk elimination while achieving measurable business outcomes. This role is ideal for a professional who excels in fast-paced environments and has a proven history of successfully executing quality projects with tangible results in Contact Center operations.
Key Responsibilities
Lead and execute quality assurance projects, ensuring a direct positive impact on sales conversions, CSAT, AHT , and other key client metrics.
Design and implement strategies to enhance quality and drive operational excellence in both voice and non-voice processes.
Work onsite at client locations to oversee seamless project execution and ensure alignment with client goals.
Conduct audits and reviews of customer interactions, transactions, and documentation to identify gaps and areas for improvement.
Drive quality initiatives focused on conversion rate optimization and process improvement.
Collaborate with cross-functional teams, including operations, training, and client services, to address quality concerns and implement corrective measures.
Regularly engaging with stakeholders, including the Business Head, Sales Head, Directors, and MD, to keep them informed about the daily progress of tasks.
Provide actionable feedback, coaching, and training to agents to improve performance and adherence to quality standards.
Monitor compliance with regulatory requirements and industry best practices.
Actively participate in client meetings, presentations, and discussions to address quality-related inquiries and share insights.
Requirements
Proven 5+ years of experience in a Quality Assurance role within the Contact Center industry , with a focus on managing and executing impactful quality projects.
Demonstrated ability to improve sales conversions and other critical metrics through quality-driven initiatives.
Strong track record in driving successful projects from inception to measurable outcomes.
Excellent analytical skills with the ability to interpret data, identify trends, and recommend improvements.
Strong attention to detail and accuracy in audits, reviews, and assessments.
Effective communication and interpersonal skills for providing constructive feedback and collaborating with stakeholders.
Proficiency in using quality tools, software, and systems.
Ability to work independently while thriving in a fast-paced environment.
Certifications in Quality Assurance or Project Management
What makes this role a perfect opportunity?
● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job It can be a novel, a gratitude journal, or anything that helps you learn something new.
● Holiday Allowance: INR 24000 allowance every year for you to travel anywhere.
● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.
● The fast-growing startup has no limits on what you can learn and gain in terms of experience

  • Senior Quality Manager

    3 weeks ago

    Narela, India Convin Full time

    Position : Senior Quality ManagerHere’s what you should know about Convin, before you apply :Convin is an AI-powered conversation intelligence platform that transforms customer-facingConversations such as Sales, Support and Collections, into actionable insights–enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one...

  • Convin | Senior Quality Manager | narela

    2 weeks ago

    narela, India Convin Full time

    Position : Senior Quality ManagerHere’s what you should know about Convin, before you apply :Convin is an AI-powered conversation intelligence platform that transforms customer-facingConversations such as Sales, Support and Collections, into actionable insights–enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one...

  • Quality Manager

    3 weeks ago

    Narela, India Woolworths Group International Full time

    ABOUT THE ROLE The Quality Manager is accountable to ensure that across the Clothing categories within the Asia QA team that product safety , quality and compliance is embedded within the day to day operations to deliver our purpose Better Together for a Better Tomorrow . This role will lead the team of quality partners to ensure a partnered approach to...

  • Quality analyst

    2 weeks ago

    Narela, India Dentalkart Full time

    Job Title: Quality AnalystRoles & Responsibilities:Performance Monitoring:Track and evaluate the performance of the customer success team.Prepare and present monthly performance data in a measurable format to demonstrate quality progress.Quality Improvement Sessions:Organize and conduct monthly quality sessions, including one-on-one coaching, group training,...

  • Quality assurance analyst

    2 weeks ago

    Narela, India TIGI HR Full time

    Job Description: QAPosition Overview: We are seeking a skilled and experienced Senior Level QA with 3+ yrs of experience to join our quality assurance team. The ideal candidate will have a strong background in both automation and manual testing, with hands-on experience using various testing tools and methodologies.Key Responsibilities:Automation Testing: ...

  • Quality Assurance Quality Control Engineer

    4 weeks ago

    Narela, India Alfanar Projects Full time

    JOB PURPOSE:▪ Monitor Quality Control Functions▪ Implement Quality Management System▪ Manage Site Inspection and testing activities,▪ Co-ordination with third party , client , project management teamFunctions:QC CIVIL Quality & Inspection Activities , Lead QCIsKEY ACCOUNTABILITIES:▪ Maintain system manuals, international & national standards,...

  • Quality Assurance Quality Control Engineer

    4 weeks ago

    narela, India Alfanar Projects Full time

    JOB PURPOSE: ▪ Monitor Quality Control Functions▪ Implement Quality Management System▪ Manage Site Inspection and testing activities,▪ Co-ordination with third party , client , project management teamFunctions:QC CIVIL Quality & Inspection Activities , Lead QCIsKEY ACCOUNTABILITIES:▪ Maintain system manuals, international & national standards,...

  • Head quality

    2 weeks ago

    Narela, India SAMTEL AVIONICS LTD. Full time

    Interaction with CEMILAC, DGAQA and MSQAA agencies is desirable. Experience and knowledge required in product and part qualification, environmental and reliability testing, and product regulatory approvals of Airborne /Ground.Experience in managing multiple projects. Integrate quality into projects in all phases of the hardware / software development life...

  • Quality Analyst

    4 weeks ago

    Narela, India TLC DigiTech Pvt. Ltd. Full time

    About TLCTLC Digitech Pvt. Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all...

  • Senior Brand Manager

    3 weeks ago

    Narela, India GUS Global Services India Pvt. Ltd. Full time

    Organization BriefGUS Global Services is the Indian arm of Global University Systems, a Netherlands-based organization. GUS Global provides services to its academic partners including UPES and Pearl Academy in India. You may check our company websitefor more details about who we are.Designation– Senior Brand ManagerBase Location– DelhiReporting...

  • Woolworths Group International | Quality Manager

    2 weeks ago

    narela, India Woolworths Group International Full time

    ABOUT THE ROLE The Quality Manager is accountable to ensure that across the Clothing categories within the Asia QA team that product safety , quality and compliance is embedded within the day to day operations to deliver our purpose Better Together for a Better Tomorrow . This role will lead the team of quality partners to ensure a partnered approach to...

  • Quality analyst intern

    2 weeks ago

    Narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Senior merchandiser- fashion accessories

    2 weeks ago

    Narela, India Confront Fashion Portfolio Pvt. Ltd. Full time

    We are looking Senior Merchandiser for an Export Company which is located in Gautam Puri Delhi-110053The company is a highly acclaimed Manufacturers and Exporter of Home Décor, Bags, Jewellery, Hair Accessories, and Scarves.Merchandiser Job responsibilities/duties:-Coordinating with buyers to understand their requirements and specifications.Managing the...

  • Quality Analyst Intern

    2 weeks ago

    Narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Viredis your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the...

  • Senior Government Sales Manager

    9 hours ago

    Narela, Delhi, India Innefu Labs Pvt Ltd Full time

    Job Description:As a Senior Government Sales Manager at Innefu Labs Pvt Ltd, you will be responsible for driving revenue growth within the government vertical, focusing on ministries such as the Ministry of Home Affairs, state police, and other defense agencies.You will collaborate closely with cross-functional teams to ensure client satisfaction and...

  • Senior User Experience Designer

    3 weeks ago

    Narela, India Tata Consultancy Services Full time

    Senior UX DesignerAbout the RoleOur Senior UX Designers are responsible for owning broader parts of the projects they work on, covering the strategy and experience elements of the product. You will be looking at projects with a holistic approach, assisting the lead designer with the output of the project from a from a client and team perspective. You will...

  • Senior Sales Manager

    2 weeks ago

    Narela, India HR Yaar Full time

    Job Title: Senior Manager Reporting to: AVPDivision/Department: Business Development & SalesLocation: DelhiExperience: 5 YearsEducation: MBALanguage: EnglishGeneral Description:Seeking an ambitious and energetic Business Development Manager to help us expand our clientele. The candidate will be at the front of the company and will have the...

  • Senior sales manager

    2 weeks ago

    Narela, India HR Yaar Full time

    Job Title: Senior Manager Reporting to: AVPDivision/Department: Business Development & SalesLocation: DelhiExperience: 5 YearsEducation: MBALanguage: EnglishGeneral Description:Seeking an ambitious and energetic Business Development Manager to help us expand our clientele. The candidate will be at the front of the company and will have the...

  • Quality Assurance Engineer

    2 weeks ago

    Narela, India Unibots Full time

    Company Description Unibots is a Next Generation Ad-Tech company based in Delhi, India, focused on building innovative monetization solutions for publishers worldwide.Role DescriptionThis is a full-time on-site role for a Quality Assurance Engineer at Unibots in Delhi, India. The Quality Assurance Engineer will be responsible for test execution, quality...

  • Quality assurance lead

    2 weeks ago

    Narela, India Unibots Full time

    Company Description Unibots is a Next Generation Ad-Tech company based in Delhi, India, focused on building innovative monetization solutions for publishers worldwide.Role DescriptionThis is a full-time on-site role for a Quality Assurance Engineer at Unibots in Delhi, India. The Quality Assurance Engineer will be responsible for test execution, quality...