Concierge

5 days ago

North Goa, India Lohono Stays Full time

Designation: Concierge

BU: Lohono

Dept.: Rentals & Hospitality

Sub Dept.: Guest Relations

Location: Goa / Alibaug / Mumbai / Srinagar

Key Responsibilities:

  • Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
  • Prepare and organize welcome kits, local guides, and in-villa information for guests
  • Respond promptly to guest inquiries and requests with warmth and professionalism
  • Coordinate reservations, transport, dining, spa services, and local experiences for guests
  • Offer personalized recommendations for local attractions, restaurants, and activities
  • Maintain updated records of guest preferences, requests, and service feedback
  • Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
  • Ensure timely execution of special requests such as celebrations, surprises, or amenities
  • Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams

Key Requirements:

Education: Diploma or Degree in Hospitality / Hotel Management

Technical Skills:

  • Strong understanding of guest service basics and hospitality etiquette
  • Ability to use guest management systems, reservation platforms, and communication tools

Personal Traits:

  • Friendly, approachable, and customer-focused attitude
  • Strong interpersonal and communication skills
  • Polite, well-groomed, and confident demeanor
  • Willingness to learn and take initiative under guidance
  • Adaptability to work in a dynamic, high-touch luxury environment

Reporting to: Guest Relations Manager

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