Salesforce analyst

1 week ago

Hyderabad, Telangana, India Latinem Private Limited Full time
Job Description for Dialer & MIS Executive Collections Job Summary:

We are seeking a detail-oriented and technically skilled Dialer and MIS Executive to join our Collections Operations team. The ideal candidate will be responsible for managing outbound & Inbound dialing systems and monitor the dialer platform, ensure compliance with dialling strategies, and analyze data to improve contact rates and overall campaign effectiveness and supporting the collections team with insights that drive decision-making processes.

Key Responsibilities:

Configure, monitor, and optimize outbound campaigns using the dialer platform (e.g., Aspect, Genesys, Avaya, NICE).

Schedule and load call lists based on campaign requirements and business rules.

Monitor real-time performance, adjust pacing strategies, and troubleshoot system issues.

Ensure compliance with regulations (e.g., Do Not Call, TRA) and internal dialing policies.

Coordinate with IT and vendors for system maintenance and upgrades.

Create dashboards, performance tracking reports, and detailed analyses for the collections team.

Provide real-time insights to improve collections efficiency and optimize strategies.

Support management by providing analytical insights on debt recovery, delinquency trends, and customer

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