Mega walk in drive customer service representative

1 week ago

Noida, India HCLTech Full time
Walk-In Drive for Customer Support Executive – HCL Tech
Profile - Voice, customer service.
HCL Tech Hiring for US Voice Process – 12th-Dec-24 & 13th-Dec-24 Walk in directly.
Designation: Customer Care Representative-Fresher’s
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, M.tech candidate is not eligible
Interview Location: - HCL Technologies: -
A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301
Work Location: Noida Sec-126
Two Ways Cabs Available
Walk-in Date- 12th-Dec-24 & 13th-Dec-24
Timing- 11am-2pm
Job Description - Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in US Inbound calling preferably
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Contact Person- Priyanka Shastri
( )

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