Customer Support Specialist
1 day ago
Key Responsibilities Customer Support & Escalation Handling -Serve as the primary contact for customer escalations received through email and IVR channels.Manage and resolve queries related to lounge access, card validation, and other service-related concerns.Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs.Coordination & Stakeholder Communication -Providing support on Whatsapp groupsLiaise with partner lounges, banking partners, and internal operations/product teams for issue resolution.Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure.Escalate recurring or critical issues proactively to ensure timely management intervention.Reporting & Documentation -Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools.Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics.Support the management team with ad-hoc reporting and service analytics.BUDGET for the above profile: 6 LPA, and location is T3 terminal (Delhi)Shift- Rotational shift
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Customer Relations Specialist
2 weeks ago
Narela, Delhi, India Karz and dolls Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description:- Karz and dolls (A collectibles webstore)Role DescriptionThis is a full-time on-site role for a Customer Relations Specialist located in North Delhi. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention. The role involves providing excellent customer support and service, communicating...
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Urgent! Customer Support Specialist
4 days ago
Narela, India Resource Algorithm Full timeKey Responsibilities Customer Support & Escalation Handling - Serve as the primary contact for customer escalations received through email and IVR channels. Manage and resolve queries related to lounge access, card validation, and other service-related concerns. Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and...
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Narela, India BTL Biotechno Labs Pvt Ltd Full timeLocation: Delhi We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Specialist in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team. Job description · Prepare and send...
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Narela, India BTL Biotechno Labs Pvt Ltd Full timeLocation: Delhi We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Specialist in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team.Job description· Prepare and send...
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Narela, India BTL Biotechno Labs Pvt Ltd Full timeLocation: Delhi We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Specialist in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team.Job description· Prepare and send...
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Sales Specialist
1 day ago
Narela, India GLECTA Full timeCompany DescriptionGLECTA is one of the premier tuition centers in the UK, specializing in academic support for KS1, KS2, 7+, 11+, 13+, KS3, GCSE, and A-Level students. We offer a personalized learning approach with curriculum-based topics, interactive sessions, doubt resolution, mock tests, and special classes. Our highly qualified teachers hold advanced...
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Sales Specialist
4 hours ago
Narela, India GLECTA Full timeCompany DescriptionGLECTA is one of the premier tuition centers in the UK, specializing in academic support for KS1, KS2, 7+, 11+, 13+, KS3, GCSE, and A-Level students. We offer a personalized learning approach with curriculum-based topics, interactive sessions, doubt resolution, mock tests, and special classes. Our highly qualified teachers hold advanced...
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Application specialist-India
3 days ago
Narela, India Snibe Full timeResponsibility: 1 Solve customers’ technical problems and complaints promptly.2 Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems.3 Run correlation studies and validations in coordination with the customer if/as required;3 Conduct Customer training.4 Visit clients regularly and feedback customers' information to sales...
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Customer Service Support Manager
2 days ago
Narela, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support ManagerDepartment: Customer SupportLocation: New Delhi (Head Office) – Netaji Subhash PlaceAbout MARS CosmeticsMARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...
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Customer Service Support Manager
1 day ago
Narela, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support ManagerDepartment: Customer SupportLocation: New Delhi (Head Office) – Netaji Subhash PlaceAbout MARS CosmeticsMARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity...