Urgent Customer Support Specialist
4 weeks ago
Key Responsibilities Customer Support & Escalation Handling - Serve as the primary contact for customer escalations received through email and IVR channels. Manage and resolve queries related to lounge access, card validation, and other service-related concerns. Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs. Coordination & Stakeholder Communication - Providing support on Whatsapp groups Liaise with partner lounges, banking partners, and internal operations/product teams for issue resolution. Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure. Escalate recurring or critical issues proactively to ensure timely management intervention. Reporting & Documentation - Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools. Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics. Support the management team with ad-hoc reporting and service analytics. BUDGET for the above profile: 6 LPA, and location is T3 terminal (Delhi) Shift- Rotational shift
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Customer Relations Specialist
2 weeks ago
Narela, Delhi, India Karz and dolls Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description:- Karz and dolls (A collectibles webstore)Role DescriptionThis is a full-time on-site role for a Customer Relations Specialist located in North Delhi. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention. The role involves providing excellent customer support and service, communicating...
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Customer Service Support Manager
3 weeks ago
Narela, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support ManagerDepartment: Customer SupportLocation: New Delhi (Head Office) – Netaji Subhash PlaceAbout MARS CosmeticsMARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...
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Narela, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support Manager Department: Customer Support Location: New Delhi (Head Office) – Netaji Subhash Place About MARS Cosmetics MARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...
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Narela, India BTL Biotechno Labs Pvt Ltd Full timeLocation: Delhi We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Specialist in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team. Job description · Prepare and send...
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Narela, India BTL Biotechno Labs Pvt Ltd Full timeLocation: Delhi We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Specialist in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team.Job description· Prepare and send...
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Sales Specialist
3 weeks ago
Narela, India GLECTA Full timeCompany DescriptionGLECTA is one of the premier tuition centers in the UK, specializing in academic support for KS1, KS2, 7+, 11+, 13+, KS3, GCSE, and A-Level students. We offer a personalized learning approach with curriculum-based topics, interactive sessions, doubt resolution, mock tests, and special classes. Our highly qualified teachers hold advanced...
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Process Trainer and Auditor
2 weeks ago
Narela, Delhi, India AM2PM Support Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description:AM2PM Support is a leading customer service outsourcing company offering reliable and cost-effective business process outsourcing solutions. Our major services include call answering and support, live chat outsourcing and support, data entry and management services, and general IT support and email management.Role Description:This is a...
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Asset Management Specialist
1 week ago
Narela, Delhi, India Shriram Automall Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionShriram Automall India Limited (SAMIL) is India's largest pre-owned phygital marketplace for vehicles and equipment. Established in 2011, SAMIL was the first to introduce a professionally managed and organized auction platform for used vehicles and equipment in India. Backed by Shriram Transport Finance Company Limited and CarTrade Tech...
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Lead Generation Specialist
3 weeks ago
Narela, India Technix Infotech LLP Full timeCompany DescriptionTechnix Infotech LLP is a leading Technology and Digital Marketing company, helping businesses streamline their operations and reach their target audiences since 2013. We specialize in various digital marketing strategies, including Social Media Marketing, SEO, PPC, and Online Reputation Management. Additionally, we offer custom web...
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Narela, India Acumen, Part of Sannam S4 Group Full timeJob Title:Engagement and Admission Specialist supporting Swinburne University of TechnologyDivision:Education - PACE Location:DelhiThe Opportunity At Acumen (part of the Sannam S4 Group), we partner with leading international universities to support their global engagement strategies. We are looking for a detail-oriented and customer-focused GS Officer –...
