Service delivery manager
18 hours ago
Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (Gx P) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems). The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory. Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations). Key Responsibilities Service & Team Management: Lead and manage a shift-based team in Chennai providing Level 2/3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence: Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management: Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation: Ensure all application support and deployment activities are performed in strict compliance with Gx P (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI): Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Required Experience and Qualifications Experience: 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical/Gx P-regulated applications. Technical/Functional Expertise: Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., Track Wise, Veeva Quality Docs). Domain Knowledge (Nice to Have): Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred): ITIL v4 certification.
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Delivery Executive
1 week ago
Malappuram, India AJC JEWEL MANUFACTURERS PVT LTD Full time**About Us**: AJC JEWEL MANUFACTURERS LTD (Malappuram-Kerala) is a leading provider of exquisite jewellery, dedicated to delivering exceptional products and service to our customers. We are seeking a reliable and motivated Delivery Executive to join our team. **Responsibilities**: - **Delivery Management**: Safely and efficiently deliver jewellery products...
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SAP Delivery Lead
2 days ago
Malappuram, India Neovatic Technologies Full timeJob Summary We are looking for an experiencedSAP Delivery Leadto manage end-to-end delivery of SAP projects and ensure successful implementation across multiple modules and stakeholders. The ideal candidate will have deep SAP functional/technical expertise, proven project delivery leadership, and the ability to manage global teams in a hybrid or agile...
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Territory Service Manager
3 days ago
Malappuram, Kerala, India VOC Automotive Inida Pvt Ltd Full time ₹ 3,60,000 - ₹ 5,40,000 per yearAs a Territory Service Manager in the automotive industry, you will be responsible for overseeing the service operations within a given territory. This role requires a strong knowledge of automotive maintenance and repair business development, as well as excellent customer service skills. You will be responsible for ensuring the efficient and effective...
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Client Servicing Executive
2 weeks ago
Malappuram, India Bombay Ad Cartel Full timeKey Responsibilities: - Serve as the primary point of contact for clients and ensure timely, professional communication. - Understand client objectives and translate them into clear briefs and actionable tasks for internal teams across social media marketing, SEO, performance marketing, design, and development. - Coordinate with teams and clients to ensure...
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Account Coordinator
2 weeks ago
Malappuram, India Premiere Digital Services Full timeThe Account Coordinator is vital to the Client Services department as the customer contact and liaison for order management. The Account Coordinator focuses on Customer Management and on fulfilling the customer's orders. They are responsible for working with production to ensure the customers' orders are fulfilled on time and defect-free. Responsible for...
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Senior Customer Service Executive
3 days ago
Malappuram, Kerala, India SKY OCEAN FREIGHT Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Manage end-to-end customer interactions for freight shipments.Handle client queries related to booking, documentation, and shipment status.Coordinate with internal departments (operations, documentation, sales) to ensure timely service delivery.Resolve escalations professionally and promptly.Maintain accurate records of customer...
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Manager - Accounts
13 hours ago
Malappuram, Kerala, India MS Group Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Overview: We are looking for a professional who will be responsible and accountable for the overall performance of Accounting and Operations team and to oversee the accuracy of accounting works. Key outputs required from you:Set the vision, mission, and culture of the Accounts team by managing & monitoring individual and team performance, expectations...
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Purchase Manager
2 weeks ago
Malappuram, India F& F Associates Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Purchase Manager located in Kerala, India. The Purchase Manager will be responsible for overseeing the procurement process, managing supplier relationships, negotiating contracts, and ensuring the timely delivery of goods and services. Additional...
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Service Advisor
1 week ago
Malappuram, India Autobahn Trucking Corporation Pvt Ltd Full timeWe are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer...
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Relationship Manager
3 days ago
Malappuram, Kerala, India KVR AUTOMALL PVT LTD Full time ₹ 1,80,000 - ₹ 3,60,000 per yearJOB DESCRIPTION: RELATIONSHIP MANAGERWe are Hiring Relationship manger - KVR NEXA Tirur, Valanchery, Kottakkal, Manjeri, Nilambur, Mannarkkad, Pandikkad, Cherpulasseri, Pattambi, Parappanagadi, AreekodePre-Sales: Enquiry generation / Referrals/ Offering Test Drives to customersSales: Cars/ Accessories/ Exchange / Finance / Insurance / Loyalty CardPost Sales:...