Sr. Manager

4 days ago

Ahmedabad, India Ishan Technologies Full time

Job Title: Sr. Manager - Voice EngineeringJob Location: AhmedabadSalary: Upto 13 LPAJob Purpose:The Voice Network & Capacity Management Lead is responsible for managing PAN India voice network capacity, performance, telco coordination, regulatory compliance (DND), and implementation of new voice solutions and reporting integrations. This role ensures high availability, scalability, service quality, and operational governance of the voice network.Key Responsibilities:(A) Capacity ManagementMonitor PAN India NSO network link utilization.Trigger capacity augmentation at 75% utilization threshold.Prepare and maintain MIS reports for network utilization.Raise capacity augmentation orders based on utilization and new business requirements.(B) Voice Solution Planning & ImplementationPlan, design, and implement voice solutions as per approved Pan India architecture.Manage and support platforms such as Lintel, Elision, Alendei Messaging, and Oracle SBCs.Ensure stability, scalability, and performance of voice infrastructure.(C) DND Complaint ManagementMaintain records of DND violation complaints.Coordinate with customers for “Opt-In” evidence.Ensure timely responses are submitted to NSO via Operations.Conduct monthly reviews with Operations for complaint closure.(D) Network Performance & Service GovernanceReview network utilization reports from the Service Desk team.Coordinate customer onboarding and track pending SD cases.Work with the SA team on failure incidents and redundancy planning.Maintain trackers for Telco incidents, TATs, and support issues for monthly governance calls.(E) Telco Voice Network Order ManagementLead migration of TTL links to a resilient SIP over L3 architecture.Track NNI and last-mile Telco network orders.Raise escalations for delayed or critical deliveries.(F) New Features & Reporting IntegrationWork with developers on CDR portals and HCC reports.Integrate voice network with CDR portal.Support development of custom reporting solutions.Key Skills & Competencies:Strong knowledge of Voice Networks, SIP, SBCs, and Telco ArchitectureExperience in capacity planning and network performance managementKnowledge of DND regulations and compliance processesStrong coordination with Telcos, Operations, SD, SA, and Development teamsExcellent communication, reporting, and escalation management skillsQualification & Experience:Bachelor’s degree / Diploma in Engineering (Electronics/Telecom/IT) or equivalent5+ years of experience in Voice Network Operations or Telco Network ManagementExperience in managing large-scale Pan India voice networks preferred

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