Packaging Specialist

1 day ago

Bengaluru, Karnataka, India Getronics Full time
An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Workspace analyst. The Getronics family is an ICT Services group with an extensive history that extends over 135 years, with 4000 employees in 22 countries across Europe, Asia Pacific & Latin America. It has a complete portfolio of integrated ICT services for the large enterprise and public sector markets, including Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services, and Security. 5m workspace assets globally.

The suitable candidate for this role will mainly support the preparation, testing, and release of software within the customer environment. Ensure the right packaging and delivery approach is used, depending on the application.

In accordance with agreed processes, execute the steps of the application packaging process within the SLA limits. packaging (involving a variety of packaging tools)

Where applicable, liaise with the external packaging factory for select package requests. Manage and support customer environment built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral and the Microsoft Intune product family (Microsoft Configuration Manager / Intune).

Comply with relevant customer and Getronics policies and procedures.

When a ticket is in risk of breaching SLA, escalate to management.

At least 4 years of experience in preparing applications for deployment on Windows Operating Systems, by employing available setup commands/scripting as well as repackaging and customizing setup applications using tooling such as InstallShield, RayPack, etc.

Thorough knowledge of the MSI and MSIX packaging frameworks.

Thorough knowledge of Windows 11 and AD Group Policies.

Operational knowledge of the Microsoft Intune product family including Microsoft Configuration Manager with a focus on application creation/integration and deployment.

Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.

Flexible when emergencies occur.

Proficiency in English.

Experience in preparing applications for a Citrix environment.

Microsoft Certifications

Windows 10

Experience supporting multiple customer environments simultaneously.

Experience working in an international environment.

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