Senior logistics specialist

4 days ago

Bangalore, India DaMENSCH Full time

CTC - 5-8 L PA Work days - 6, Sunday off Designation - Senior Logistic Specialist Key responsibilities:- Take complete ownership of B2 B and B2 C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management. Handle courier partners independently – ensure SLAs are met, resolve issues without waiting for reminders. Manage CS escalations – provide timely updates to customer service teams without constant intervention. Proactively monitor shipments – anticipate delays, take follow-ups with partners, and report exceptions. Maintain a professional, solution-oriented attitude with accountability. Coordinate with courier partners Track shipments and ensure on-time delivery Handle returns, re-shipments, and logistic escalations Maintain daily dispatch records, update inventory movement Coordinate with warehouse / fulfillment team Ensure smooth pickup & packaging schedules Work closely with customer support team to solve delivery-related issues Prepare logistic reports, COD status, NDR (non-delivery reports), etc. Skills & Requirements: Prior experience in logistics, shipping, e-commerce, or warehousing preferred Good communication in English, Hindi and Local Language Comfortable using shipping dashboards Excel / Google Sheets skills Can talk to vendors and logistics teams confidently

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