Senior Logistics Specialist

2 days ago

Bangalore, India DaMENSCH Full time

CTC - 5-8 L PA

Work days - 6, Sunday off

Designation - Senior Logistic Specialist

Key responsibilities:-

  • Take complete ownership of B2B and B2C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management.
  • Handle courier partners independently – ensure SLAs are met, resolve issues without waiting for reminders.
  • Manage CS escalations – provide timely updates to customer service teams without constant intervention.
  • Proactively monitor shipments – anticipate delays, take follow-ups with partners, and report exceptions.
  • Maintain a professional, solution-oriented attitude with accountability.
  • Coordinate with courier partners
  • Track shipments and ensure on-time delivery
  • Handle returns, re-shipments, and logistic escalations
  • Maintain daily dispatch records, update inventory movement
  • Coordinate with warehouse / fulfillment team
  • Ensure smooth pickup & packaging schedules
  • Work closely with customer support team to solve delivery-related issues
  • Prepare logistic reports, COD status, NDR (non-delivery reports), etc.

Skills & Requirements:

  • Prior experience in logistics, shipping, e-commerce, or warehousing preferred
  • Good communication in English, Hindi and Local Language
  • Comfortable using shipping dashboards
  • Excel / Google Sheets skills
  • Can talk to vendors and logistics teams confidently

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