Escalation Specialist

5 days ago

Bengaluru, India Quantum Leap Learning Solutions Pvt Ltd Full time

Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling:▪ Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.▪ Investigate and analyze the root causes of escalations to prevent recurrence.Refund Management:▪ Process and oversee refund requests in adherence to company policies.▪ Collaborate with relevant departments to streamline refund processes and minimize errors.• Communication and Customer Interaction:▪ Communicate with customers in a professional and empathetic manner to understand their concerns.▪ Provide timely updates to customers on the resolution status of their escalated cases.Collaboration with Cross-functional Teams:▪ Work closely with customer support, sales, and other relevant teams togather information and expedite resolution.Documentation and Reporting:▪ Maintain accurate records of escalated cases, actions taken, and resolutions achieved.▪ Generate regular reports on escalation trends and suggest improvements to prevent future issues.Skill Requirements:• Excellent communication skills, both written and verbal.• Strong problem-solving abilities and analytical mindset.• Empathy and patience in dealing with customer concerns.• Ability to collaborate effectively with cross-functional teams.• Proficiency in using CRM software and customer support tools.Competencies:• Customer Focus: Demonstrated commitment to understanding and meeting customer needs.• Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.• Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.• Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.Websites: Media:

  • Escalation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Dapedge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Escalation Specialist with 1.5–2 yrs of relevant experience in customer escalations. Must have excellent communication in English, Hindi & Kannada. E-com background added advantage. Work from Office, 6 days working, immediate joiners only.

  • Escalation Specialist

    2 days ago

    Bengaluru, India Dapedge Full time

    Hiring Escalation Specialist with 1.5–2 yrs of relevant experience in customer escalations. Must have excellent communication in English, Hindi & Kannada. E-com background added advantage. Work from Office, 6 days working, immediate joiners only.

  • Escalations Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Ather Energy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You'll be our-Escalations SpecialistYou'll be based at-IBC Knowledge Park, Bengaluru/Ather Hosur Factory/Other city nameYou'll be aligned with-Customer Success ManagerYou'll be joining our-Escalations TeamRoles and ResponsibilitiesDe-escalation & Rapport Building – Effectively manage customer concerns, use appropriate retention strategies, and foster...

  • Escalations Specialist

    2 days ago

    Bengaluru, India Ather Energy Full time

    You'll be our-Escalations Specialist You'll be based at-IBC Knowledge Park, Bengaluru/Ather Hosur Factory/Other city name You'll be aligned with-Customer Success Manager You'll be joining our-Escalations Team Roles and Responsibilities De-escalation & Rapport Building – Effectively manage customer concerns, use appropriate retention strategies, and foster...

  • Escalation Specialist

    1 week ago

    Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

  • Escalation Specialist

    1 week ago

    Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

  • Escalation Specialist

    1 week ago

    Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

  • Escalation Specialist

    1 week ago

    Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation Specialist Job Type: Full-Time Languages: English and Hindi Academic Qualification: Any Graduate Responsibilities: Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence....

  • Escalation Specialist

    5 days ago

    Bengaluru, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling:▪ Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.▪ Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

  • Escalation Specialist

    2 days ago

    Bengaluru, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation Specialist Job Type: Full-Time Languages: English and Hindi Academic Qualification: Any Graduate Responsibilities: Customer Escalation Handling: ▪ Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. ▪ Investigate and analyze the root causes of escalations to prevent...