Information Technology Infrastructure Manager
1 week ago
infrastructure supporting the call center operations. systems, seamless network performance, robust data security, and proactive incident management
Oversee the design, implementation, and maintenance of servers, networks, telephony (VoIP), and other critical infrastructure for call center operations.
Ensure 24/7 uptime of all call center IT systems and applications.
Manage cloud/on-premises hybrid environments, data centers, and disaster recovery sites.
Call Center Technology:
Implement and maintain ACD, IVR, dialer systems, CRM integrations, and workforce management tools.
Ensure compatibility and optimal performance of telephony solutions and CTI (Computer Telephony Integration) platforms.
Network & Security:
Maintain secure and scalable network architecture with firewalls, VPN, and load balancers.
Implement data protection policies aligned with ISO/IEC 27001, GDPR, or local compliance standards.
Lead a team of system administrators, network engineers, and support staff.
Manage IT vendors, negotiate SLAs, and oversee service contracts for hardware, software, and connectivity.
Establish ITIL-based incident, problem, and change management processes.
Bachelor’s degree in Computer Science, Information Technology, or related field. Experience: 8–12 years in IT infrastructure management, with at least 4–5 years in a call center/BPO environment.
· Windows/Linux server administration
Cloud platforms (AWS/Azure/GCP)
Networking (LAN/WAN, SD-WAN) and cybersecurity best practices
· ITIL certification preferred; CCNA/CCNP or equivalent is a plus.
· Our mission is to help people succeed. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas.
-
Information Technology Infrastructure Manager
4 weeks ago
Mumbai, Maharashtra, India Client of Talent Leads HR Solutions Pvt Ltd Full timeDescription: Hands on exposure in Infrastructure and Cloud Platform. Am looking for someone who's from Financial background (preferred AMC ) and having hands on experience in managing Windows/Non Windows/Databases/Datacenter/Networking and any of the Cloud platform exposure (good to have AWS). Role Details: Designation: Manager – IT Infrastructure Role...
-
Information Technology Infrastructure Manager
3 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role: The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations. This includes ensuring high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key...
-
Information technology infrastructure manager
3 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role: The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations. This includes ensuring high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key...
-
Information Technology Infrastructure Manager
2 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role:The IT Infrastructure Manager will be responsible for managing and optimizing the entire ITinfrastructure supporting the call center operations. This includes ensuring high availability ofsystems, seamless network performance, robust data security, and proactive incident managementto deliver uninterrupted customer service.Key...
-
Mumbai, India Pepper Advantage Full timeJob Description About the role: The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations. This includes ensuring high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service....
-
Information Technology Infrastructure Manager
3 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role:The IT Infrastructure Manager will be responsible for managing and optimizing the entire ITinfrastructure supporting the call center operations. This includes ensuring high availability ofsystems, seamless network performance, robust data security, and proactive incident managementto deliver uninterrupted customer service.Key...
-
Information Technology Infrastructure Manager
3 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role: The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations. This includes ensuring high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key...
-
Mumbai, India Pepper Advantage Full timeAbout the role: The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations. This includes ensuring high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key...
-
Information Technology Infrastructure Manager
2 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role:The IT Infrastructure Manager will be responsible for managing and optimizing the entire ITinfrastructure supporting the call center operations. This includes ensuring high availability ofsystems, seamless network performance, robust data security, and proactive incident managementto deliver uninterrupted customer service.Key...
-
Information Technology Infrastructure Manager
2 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role:The IT Infrastructure Manager will be responsible for managing and optimizing the entire ITinfrastructure supporting the call center operations. This includes ensuring high availability ofsystems, seamless network performance, robust data security, and proactive incident managementto deliver uninterrupted customer service.Key...
