Information Technology Infrastructure Manager
4 weeks ago
Job Description About the role: The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations. This includes ensuring high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key Responsibilities: Infrastructure Management: - Oversee the design, implementation, and maintenance of servers, networks, telephony (VoIP), and other critical infrastructure for call center operations. - Ensure 24/7 uptime of all call center IT systems and applications. - Manage cloud/on-premises hybrid environments, data centers, and disaster recovery sites. Call Center Technology: - Implement and maintain ACD, IVR, dialer systems, CRM integrations, and workforce management tools. - Ensure compatibility and optimal performance of telephony solutions and CTI (Computer Telephony Integration) platforms. Network & Security: - Maintain secure and scalable network architecture with firewalls, VPN, and load balancers. - Implement data protection policies aligned with ISO/IEC 27001, GDPR, or local compliance standards. - Monitor for vulnerabilities and coordinate patch management. Team & Vendor Management: - Lead a team of system administrators, network engineers, and support staff. - Manage IT vendors, negotiate SLAs, and oversee service contracts for hardware, software, and connectivity. Business Continuity & Support: - Develop disaster recovery (DR) and business continuity plans. - Establish ITIL-based incident, problem, and change management processes. - Provide L2/L3 support for escalated technical issues. Qualifications & Skills: Education: Bachelor's degree in Computer Science, Information Technology, or related field. Master's preferred. Experience: 812 years in IT infrastructure management, with at least 45 years in a call center/BPO environment. Strong knowledge of: - Windows/Linux server administration - Cloud platforms (AWS/Azure/GCP) - VoIP/Telephony solutions (Avaya, Genesys, Cisco, etc.) - Networking (LAN/WAN, SD-WAN) and cybersecurity best practices ITIL certification preferred; CCNA/CCNP or equivalent is a plus. Proven leadership, vendor management, and budgeting skills. Key Competencies: Strategic thinking with a hands-on approach. Excellent troubleshooting and problem-solving abilities. Strong communication skills to collaborate with cross-functional teams and senior management. Ability to work under pressure and ensure 24/7 availability. Pepper Advantage's values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are Can do, Balanced and Real. Pepper Advantage's values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation's mission statement. Pepper Advantage's unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
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Information Technology Infrastructure Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra Pepper Advantage Full timeAbout the role:The IT Infrastructure Manager will be responsible for managing and optimizing the entire ITinfrastructure supporting the call center operations. This includes ensuring high availability ofsystems, seamless network performance, robust data security, and proactive incident managementto deliver uninterrupted customer service.Key...
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Information technology infrastructure manager
3 weeks ago
Mumbai, India Pepper Advantage Full timeAbout the role:The IT Infrastructure Manager will be responsible for managing and optimizing the entire ITinfrastructure supporting the call center operations. This includes ensuring high availability ofsystems, seamless network performance, robust data security, and proactive incident managementto deliver uninterrupted customer service.Key...
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Director Information Technology Infrastructure
2 weeks ago
Navi Mumbai, Maharashtra, India, Maharashtra Cheers Interactive Full timeAbout the role:We are seeking an experienced and innovative Director-IT Infra to lead our IT Infrastructure and IT Security teams. The ideal candidate will drive the management and strategic oversight of on premises datacenter assets, end user systems and on-cloud SaaS / PaaS / IaaS services with a focus on Microsoft and Open-Source technologies, while...
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Head Information Technology Infrastructure
2 weeks ago
Noida, India Fybros Full timeJob Description *Looking for immediate joiners only* We are seeking a highly skilled IT Infrastructure Manager to oversee and maintain our enterprise IT infrastructure. The ideal candidate will have expertise across networking, security, servers, data centers, cloud services, IT asset and service management, governance, vendor relations, backup and recovery,...
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Director Information Technology Infrastructure
2 weeks ago
Navi Mumbai, India Cheers Interactive Full timeAbout the role: We are seeking an experienced and innovative Director-IT Infra to lead our IT Infrastructure and IT Security teams. The ideal candidate will drive the management and strategic oversight of on premises datacenter assets, end user systems and on-cloud SaaS / PaaS / IaaS services with a focus on Microsoft and Open-Source technologies, while...
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Director Information Technology Infrastructure
2 weeks ago
Navi Mumbai, India Cheers Interactive Full timeAbout the role:We are seeking an experienced and innovative Director-IT Infra to lead our IT Infrastructure and IT Security teams. The ideal candidate will drive the management and strategic oversight of on premises datacenter assets, end user systems and on-cloud SaaS / PaaS / IaaS services with a focus on Microsoft and Open-Source technologies, while...
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Director Information Technology Infrastructure
2 weeks ago
Navi Mumbai, India Cheers Interactive Full timeAbout the role: We are seeking an experienced and innovative Director-IT Infra to lead our IT Infrastructure and IT Security teams. The ideal candidate will drive the management and strategic oversight of on premises datacenter assets, end user systems and on-cloud SaaS / PaaS / IaaS services with a focus on Microsoft and Open-Source technologies, while...
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Information Technology Infrastructure Specialist
16 hours ago
India, Jabalpur Brainly Academy Full timeJob Description Role: IT Infrastructure & Security Officer Experience: 8+ years Location: Jabalpur Role: The role encompasses end-to-end oversight of IT infrastructure, including network design and administration, hardware and server management, system integrations, and maintenance of both on-premise and cloud-based environments. Responsibilities also...
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Information technology infrastructure manager
4 weeks ago
Mumbai, India VAYUZ Technologies Full timeWe are seeking a highly skilled Infra Manager - IT to lead our IT infrastructure initiatives. The role involves end-to-end management of IT infra, including networks, servers, cloud, endpoint security, compliance, and vendor coordination. Key Responsibilities: Lead IT infrastructure management, security, and endpoint administration. Develop and...
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Information Technology Infrastructure Manager
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Anunta Full timeLooking for Immediate joiner with good experience in Horizon view, Implementation , design and deployment. Ready to work in US shift (5:30PM IST) with WFOShift Timing: US Shift (Availability 24*7)Job Responsibilities:Must have 7-12+ years of proven experience with VMware Horizon, vSphere, Microsoft Active Directory, VMware workspace one UEM, VMware DEM, 3rd...
