
Senior IT Monitoring Admin
2 days ago
Serve as the immediate technical contact for all locations that use Supply Chain systems, handling calls and chats and documenting all interactions in ServiceNow.
Troubleshoot, resolve, and escalate issues and outages, collaborating with vendors, developers, and application administrators to determine root cause and long-term resolution.
Manage automation infrastructure for DCs, MDCs, and Ship Hubs to ensure smooth and reliable operations.
Respond to system alerts and use monitoring tools to proactively identify and troubleshoot issues within Supply Chain systems.
Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
Support system upgrades, patches, testing, and deployments in partnership with IT, operations, and vendors.
HighJump Warehouse Management System, Oracle, SQL, Service Now, Genesys, Dispatch Track, Mercury Gate, Logility
Bachelor’s degree in computer science, Information Technology, or a related field preferred.
An equivalent combination of education, training, and experience may be considered.
Minimum of 1-2 years of experience in systems administration, IT support, or a related role.
Hands-on experience with Warehouse Management Systems (WMS) or similar supply chain solutions is strongly preferred.
Familiarity with troubleshooting infrastructure and software systems in a fast-paced environment is a plus.
Solid grasp of SQL/Oracle is a bonus.
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