Current jobs related to Customer experience - Gurgaon, Haryana - MakeMyTrip

  • Customer Experience Champion

    2 weeks ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to own the post-sales customer journey at Glood - Personalization & Experience For Shopify.As a Customer Success Manager, you will lead new customer onboarding, ensuring a smooth transition to our platform and alignment with their goals. You will also conduct regular syncs with large...

  • Client Experience Specialist

    1 week ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Glood - Personalization & Experience For Shopify is seeking a Client Experience Specialist to own the post-sales customer journey.About the RoleThe ideal candidate will be responsible for delivering exceptional customer experiences by working closely with clients, guiding them through feature adoption, and identifying areas for improvement.Key...

  • E Commerce Experience Specialist

    2 weeks ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    About Glood - Personalization & Experience For ShopifyWe are revolutionizing the way Shopify store owners interact with their customers. Our goal is to provide businesses with innovative tools that enhance growth and profitability.Job Overview:This is a comprehensive sales position where you'll be responsible for sourcing potential clients from various...

  • Customer Experience

    3 weeks ago

    Gurgaon, Haryana, India MakeMyTrip Full time

    About the Opportunity: Role: Customer Experience - Post Sales Operations Level: Senior Manager/ Associate Director Reporting To: Vice President - Customer Experience Location: Gurgaon About the Function: Our Customer Experience team is dedicated to elevating every interaction with our customers.By enhancing customer satisfaction, minimizing customer effort,...

  • Customer Experience

    4 weeks ago

    Gurgaon, Haryana, India MakeMyTrip Full time

    About the Opportunity: Role: Senior Manager/Associate Director - Customer Experience Post Sales Operations Level: Senior Manager/Associate Director Reports To: Vice President - Customer Experience Location: Gurgaon, India About the Function: The Customer Experience team is dedicated to delivering exceptional customer interactions. By enhancing satisfaction,...

  • Customer Experience

    3 weeks ago

    Gurgaon, Haryana, India MakeMyTrip Full time

    About the Opportunity: The Senior Manager of Customer Experience - Post Sales Operations will lead our efforts to elevate every interaction with our customers. We strive to enhance customer satisfaction, minimize customer effort, and drive strategic initiatives that ensure seamless post-sales experiences. About the Role: This role involves leading customer...

  • Customer Experience

    1 week ago

    Gurgaon, Haryana, India Drawn Full time

    DRAWN is looking for a sharp, organised, and people-loving Customer Experience & Operations Executive to join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If...

  • Customer Experience

    1 week ago

    Gurgaon, Haryana, India Drawn Full time

    DRAWN is looking for a sharp, organised, and people-loving Customer Experience & Operations Executive to join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes. If...

  • Customer Success Manager

    4 weeks ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do.We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform.If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...

  • Customer Success Strategist

    1 week ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Glood - Personalization & Experience For Shopify is seeking a Customer Success Strategist to lead the post-sales customer journey.About the RoleThe ideal candidate will own the onboarding process, ensuring a smooth transition to our platform and alignment with customer goals. They will work closely with clients, guiding them through feature adoption and...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...

  • Customer Success Manager

    4 weeks ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...

  • Customer Success Lead

    2 weeks ago

    Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    **Job Overview:**Glood - Personalization & Experience For Shopify is seeking a highly skilled Customer Success Lead to join our dynamic team. As a key member of our organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform.Responsibilities:Lead new...

  • Customer Experience Lead

    5 days ago

    Gurgaon, Haryana, India noon Full time

    We are seeking a Customer Experience Lead to join our team and drive exceptional customer experiences across our e-commerce platform. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to deliver outstanding customer experiences, drive loyalty, and increase retention rates.In this role, you...

  • Customer Experience Specialist

    7 days ago

    Gurgaon, Haryana, India Bluethread Brands Full time

    Bluethread Brands is looking for an experienced Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Job DescriptionIn this role, you will work closely with our cross-functional teams to create seamless...

  • Customer Experience Director

    1 week ago

    Gurgaon, Haryana, India Wipro Full time

    Job Title: Customer Experience DirectorWe are seeking an experienced and results-driven professional to join our team as a Customer Experience Director. In this role, you will be responsible for leading and managing a team of professionals who are dedicated to delivering exceptional customer experiences. You will develop and execute strategies that drive...

  • Customer Experience Designer

    1 week ago

    Gurgaon, Haryana, India Verticurl Full time

    Job Description:As a Customer Experience Designer at Verticurl, you will play a key role in creating exceptional customer experiences across multiple channels. Your primary responsibility will be to design and implement customer journeys using Adobe Journey Optimizer (AJO).About the Role:The ideal candidate will have experience in marketing automation or...

  • Customer Experience Specialist

    4 days ago

    Gurgaon, Haryana, India Real Time Data Services Full time

    At Real Time Data Services, we're committed to delivering exceptional experiences for our customers. As a Customer Experience Specialist, you'll play a critical role in building and maintaining strong relationships with our clients, ensuring they receive the highest level of service and support.Key Responsibilities:Develop and implement strategies to improve...

  • Customer Experience Leader

    1 week ago

    Gurgaon, Haryana, India Altudo Full time

    Customer Experience and Digital Marketing LeaderWe are seeking a results-driven marketing leader to drive our customer experience and digital marketing efforts. As the Head of Marketing, you will lead our cross-functional teams, developing innovative strategies to position us as a market leader.Develop and execute a comprehensive customer experience...

Customer experience

2 weeks ago

Gurgaon, Haryana, India MakeMyTrip Full time
About the Opportunity:
Role: Customer Experience - Post Sales Operations
Level: Senior Manager
Reporting To: Vice President - Customer Experience
Location: Gurgaon
About the Function:
Our Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving strategic initiatives, the team ensures seamless post-sales experiences. The team also focuses on executing key projects that create meaningful improvements, fostering long-term customer loyalty and advocacy.
About the Role:
The incumbent will be responsible for delivering a seamless, high-quality, and personalized customer experience post-booking. This role involves leading customer engagement strategies, optimizing satisfaction levels, managing service recovery, and driving loyalty initiatives to enhance the overall customer journey. By ensuring that every touchpoint—from pre-arrival to post-interaction follow-ups—creates a memorable experience, the incumbent will play a key role in fostering repeat business and strengthening the brand's reputation.
The role requires implementing best practices, monitoring key performance metrics, and continuously refining processes to elevate the customer experience. The incumbent will collaborate with cross-functional teams, manage escalations effectively, and champion a customer-first mindset across the organization. Success in this position demands strong leadership, strategic thinking, and a deep understanding of evolving customer service trends and technologies.
What will you be doing:
Customer Journey Management: Oversee and enhance the post-sales customer experience, ensuring consistency and excellence from booking confirmation to post-stay engagement.
Service Excellence: Develop and implement strategies to deliver outstanding customer service, working closely with Project, Product, and Operations teams.
Vendor Management: Manage relationships with external vendors, ensuring timely delivery of services and resolve any issues to maintain customer satisfaction.
Customer Feedback & Insights: Monitor customer reviews, feedback, and complaints across various platforms, analyze trends, and implement improvements.
Crisis & Complaint Management: Establish and oversee service recovery strategies to promptly address and resolve customer concerns, ensuring high customer satisfaction.
Cross-functional Collaboration: Work with Product, Operations, and Technology teams to improve customer communications and operational efficiency.
Technology & Innovation: Leverage technology to enhance customer interactions, implement CRM tools, and drive automation in customer communication.
Training & Development: Develop/upgrade training programs for the team to uphold service excellence and reinforce a customer-centric culture.
What are you required to bring to the team:
Proven track record in enhancing customer satisfaction, managing service recovery, and driving loyalty programs.
Strong leadership and team management skills.
Excellent communication, interpersonal, and problem-solving abilities.
Experience with CRM software, customer feedback platforms, and hospitality technology tools is a plus.
Ability to analyze data and insights to improve customer experience strategies.
Qualification & Experience:
MBA graduates from reputable institutes with 10+ years of experience.
Experience in customer experience, guest relations, or hospitality management.