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Client Experience Specialist
2 weeks ago
Glood - Personalization & Experience For Shopify is seeking a Client Experience Specialist to own the post-sales customer journey.
About the RoleThe ideal candidate will be responsible for delivering exceptional customer experiences by working closely with clients, guiding them through feature adoption, and identifying areas for improvement.
Key Responsibilities:
- Customer Onboarding: Lead new customer onboarding to ensure a seamless transition to the platform and alignment with their objectives.
- Relationship Management: Conduct regular syncs with large brands and strategic clients to discuss progress, gather feedback, and share updates.
- Feature Adoption: Educate customers on new features and functionality, helping them maximize the platform's benefits.
- Cross-Functional Collaboration: Work closely with internal teams to enhance the customer experience and deliver exceptional value.
- Process Improvement: Continuously refine customer success processes to enhance efficiency and impact.
The ideal candidate will possess:
- 2+ years of experience in customer success, account management, or a similar client-facing role.
- Exceptional communication and relationship-building skills.
- Proficiency in CRM tools (e.g., Intercom, HubSpot) and analytics platforms.
- Ability to interpret data and generate actionable insights to enhance customer experience.
- Strong problem-solving skills and a customer-first mindset.
