Developer Support Engineer

7 days ago

bangalore, India RingCentral Full time

We are looking for a passionate and skilled Product Support Engineer with 2+ years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions. Key Responsibilities Design, develop, and maintain scalable web applications and features using JavaScript, TypeScript, and Webpack . Perform in-depth triage, troubleshooting, and debugging of production and pre-production issues across web systems. Conduct detailed root cause analysis to prevent recurring issues and drive long-term stability. Monitor, analyze, and optimize application performance and memory usage . Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges efficiently. Write clean, maintainable, and efficient code while following best practices in web development. Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance. Proactively identify areas for improvement in existing systems and drive technical excellence. Required Skills & Experience 2+ years of hands-on experience in service engineering. Strong proficiency in JavaScript, TypeScript, and Webpack . Excellent triage, troubleshooting, and debugging skills , especially in complex distributed environments. Proven experience in root cause analysis and implementing preventive measures. Good understanding of memory management, performance analysis, and optimisation techniques for web applications. Strong problem-solving mindset, with the ability to work independently as a self-starter . Clear communication skills with the ability to explain technical issues to both technical and non-technical stakeholders. A strong sense of customer empathy and dedication to delivering high-quality user experiences.

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