Director of Business Operations

The HR Operations Lead will oversee and manage the full spectrum of HR operational activities across the organization, ensuring seamless execution, compliance, and a superior employee experience. This individual will play a pivotal role in driving process efficiency, optimizing HR systems, and embedding best practices that align with the company’s strategic objectives. The role calls for a proactive, detail-oriented leader who combines deep HR operational expertise with a passion for continuous improvement. This position will support the global HR operations for approximately 1,500 employees across multiple regions. The HR Operations Lead will oversee and manage the full spectrum of HR operational activities across the organization, ensuring seamless execution, compliance, and a superior employee experience. HR Systems and Technology Administer and enhance the organization’s HRIS and related HR platforms to ensure optimal performance. Safeguard the accuracy and integrity of employee data across all systems. Lead the rollout of new HR technology solutions and modules to improve user experience and functionality. Deliver training, guidance, and troubleshooting support to HR team members and employees on system usage. Payroll and Benefits Administration Manage end-to-end payroll operations in partnership with external vendors and finance teams across multiple geographies (India, APAC, Sweden, UK, and USA). Coordinate and oversee employee benefits programs, including health insurance, retirement schemes, and other reward initiatives, in collaboration with the Rewards team. Ensure statutory compliance with payroll and benefits regulations in each jurisdiction. Process Optimization and Policy Management Develop, update, and maintain HR policies, procedures, and guidelines in line with organizational needs. Drive automation and digitization of HR workflows to streamline recurring tasks. Maintain detailed and up-to-date documentation of HR processes and policies. Audit, Compliance, and Reporting Guarantee adherence to local, regional, and international labor laws and corporate governance requirements. Prepare and deliver internal HR reports as needed by leadership. Maintain timely and accurate compliance filings across all locations. Conduct periodic internal audits to ensure conformity with policies and regulations. Stay informed on regulatory changes and recommend adjustments to HR practices as required. Act as the HR representative for both internal and external audits globally. Oversee all aspects of the employee lifecycle, from onboarding to offboarding, ensuring a smooth and consistent experience. Maintain comprehensive employee data and records. Provide operational support to HR Business Partners on employee relations and administrative matters. Serve as a point of contact for HR-related inquiries, ensuring timely and accurate resolutions. Contractor Management Manage the complete contractor lifecycle, including onboarding, offboarding, compliance checks, system updates, contract documentation, and coordination with IT and vendor teams. Global Mobility Oversee the operational management of international relocations and assignments, ensuring compliance with immigration and tax regulations. Partner with third-party vendors to facilitate global immigration processes. Manage the global mobility budget and maintain detailed records of international assignments, including employee data, costs, and timelines. Team Leadership and Development Lead and mentor a small team of HR Operations professionals, promoting a collaborative and results-driven culture. Provide coaching and support to enhance team capability and professional growth. Encourage innovation, ownership, and high performance within the HR Operations function. Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related discipline. Experience: Minimum of 10 years of progressive HR operations experience in a global organization, including at least 2–3 years in a leadership or senior capacity. Comprehensive knowledge of HR best practices, employment laws, and compliance frameworks. Proficiency in HRIS platforms and other HR technology tools. Strong organizational and project management capabilities. Proficiency in Google Workspace and Microsoft Office Suite. Deep HR operational expertise. Experience in managing HR operations for a global workforce. Familiarity with international labor laws and compliance.