Director of Operations

As Director of Operations, I will assume full responsibility for the efficient operation of the hotel to provide exceptional products and services within Six Senses brand operating standards and budget.

The duties and responsibilities will include:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the property experience. 
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
• Responsible for an exceptional guest experience from reservations to arrival to departure. 
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting selected suites, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. 
• Lead a team of engaged and experienced managers who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service.
• Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements.
• Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
• Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the property.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property. 
• Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
• Meet and engage with the media and with the local community.
• Instill a revenue-focused philosophy so that all hosts are fully engaged with driving revenue opportunities in line with the business strategy and annual plan.
• Ensure that all activities within the property are carried out ethically, honestly and within the parameters of local law.
• Revise and control that each department's operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Assist General Manager to provide financial reporting based on the Uniform System of Accounting for the Lodging Industry (USALI).
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by the General Manager  with a two-way flow of pertinent information and communications.
• Perform any additional duties given to me by the General Manager.

Qualifications

To execute the position of Director of Operations, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a minimum of a Bachelor's degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience. More than 3 years' experience in a similar luxury hotel role plus multi-departmental experience preferred.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a Director of Operations at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.