Senior Operations Manager

4 days ago


tamil nadu, India Delhivery Limited Full time
Key Responsibilities:
Ensures end to end smooth running of logistics operations for the zone/area
Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
Responsible for all the SLA’s & TAT are maintained.
Responsible for reduction in cost and increase in productivity for the region.
Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale events.
Handles the continuous improvement projects w.r.t., cost service and employee productivity
Maintenance of all the operational budgets
Supervises activities pertaining to vendor for the upcoming new client
Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances
are taken care of within time.
Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are lesser
number of packages
Impart behavioral & soft skills training to the team as and when required.
Monitoring security parameters across region and ensures no unlawful activity occurs
Person Specifications- Skillsets/Education:
Educational Background – Bachelors Degree (is a MUST ) – preferably engineering
Functional Skills –People management, Operations Management
Personal Attributes - Curiosity, Ownership, Fast Paced
Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.
Ability to work well in a team environment.
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