Infrastructure Operations Manager

2 weeks ago


tamil nadu, India Tata Consultancy Services Full time
Job Role: Infrastructure Operations Manager
Job Location: Chennai
Exp Range: 10Years to 12Years
Desired Competencies (Technical/Behavioral Competency):
The primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organizations infrastructure
The role provides overall expertise in the infrastructure and integrated application operations functions
Ability to define, implement and enforce the organization s Configuration Management and Change Management policies and practices
Make recommendations and capacity planning to provide a steady, cost-effective infrastructure to meet the availability demands of the organization
Participates in the discussion of applications performance and infrastructure outage incidents to provide solutions
Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
Contribute to continual service improvement by challenging, reviewing, updating and where inexistent, creating, processes and procedures to drive operational excellence
Coordinate the implementation of IT infrastructure related projects and maintain operational readiness
Project implementation metrics, activities, and team capacity planning
Plan and implement upgrades needed to maintain service levels
Ensure that systems, processes, and methodologies are implemented
Review progress, and direct changes in priorities, schedules, procedures to meet deadlines
Motivate staff by setting and achieving challenging goals; demonstrate persistence in overcoming obstacles
Lead change management and risk management, identifying appropriate resources and developing schedules to ensure timely project completion
Support standards, business continuity, and disaster recovery
Provide excellent customer service
Drive continuous improvement activity
Provide input to strategy setting and decision-making processes
Must Have Skills:
Cross Functional experience (SD, SIAM & Work place)
Excellent communication skills
IT transformation experience integrating infra & application

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